Here’s The Real Fix (For iPads Too)! If you tried all the steps in this article and Face ID is still not available, there might be something with your camera, sensors, or the chip that makes Face ID possible. Hardware not available,” while the other says, “Can’t verify face. Less, User profile for user: On iPhones, simultaneously press and hold the side button and either volume button until the “slide to power off” slider appears on the display. The TrueDepth camera will be at the top of the display when you’re holding your iPhone or iPad in Portrait Orientation.

Anyone know what might be wrong? In response to Gerard Caprio. Face ID only works when you’re holding your iPhone or iPad in Portrait orientation. Can't verify face. In response to Nard.Dog.

Restart Your iPhone Restarting your iPhone or iPad is a quick fix for a minor software glitch that could be the reason why Face ID is not available. Jan 10, 2018 8:10 AM in response to Nard.Dog /thread. Just like on an iPhone, swipe the white and red power icon from left to right to turn off your iPad. I keep getting the same "Face ID is Not Available" whenever I try to setup Face ID on my iPhone X. Get the very best of Android Authority in your inbox.

Try Again - after January update (Pixel 4) Sooo, I've updated my Pixel 4 to newest update and it started to annoy me with notifications that Face Unlock might stop working for me and I had to re enroll my face to solve this issue. It’s possible that, if it’s used, the hardware for Face ID is damaged or defective, so Face ID may not be available.

Don’t delay in setting up an appointment at your local Apple Store! My Face ID worked successfully for a day.



Face ID isn’t working on your iPhone or iPad and you don’t know why. I have done all of this and still cannot set up my Face ID. tbh I am kinda used to apple's quality control nowadays, battery was defect for my iphone 5, front facing camera was mis-aligned on my iphone 6, been using android after that, finally decided to come back to ios and give x a try, o boy was I right. In response to barrysthlm. Gerard Caprio, Nov 20, 2017 6:11 PM in response to Nard.Dog, Nov 10, 2017 3:55 AM in response to sigmaman98, Dec 24, 2017 4:07 AM in response to ailikesiliu, Nov 5, 2017 4:20 PM in response to jeremy_v, User profile for user: The issue apparently surfaced back in November and has been escalating ever since.

Then, make sure your case isn’t obstructing the TrueDepth camera.
Linda, I did everything but it is still not working. In response to Nard.Dog, to anyone who has the same problem, your phone needs to be replaced, it is a hardware issue.

iPhone “Face ID Is Not Available”? You should consider having your phone looked at by a professional for repairs when you can to see if they can identify the problem.

jeremy_v, Nov 5, 2017 9:20 AM in response to Nard.Dog. I called AT&T called apple went thru all the trouble shooting steps & no one seemed to be able to help they said my only choice was to return the device. Our final software troubleshooting step when your iPad or iPhone says “Face ID Is Not Available” is to put it in DFU mode and restore. These steps will help you fix Face ID on your iPad too! A DFU (device firmware update) restore is the deepest restore you can perform on an iPhone or iPad. ailikesiliu, Nov 20, 2017 8:45 PM in response to Nard.Dog, User profile for user:

Another common reason why Face ID might not be available is because something is covering your face. Before the issue occured, a handful of users apparently got a notification to re-enroll their faces on the Pixel 4 and Pixel 4 XL. Exactly after I stal update I lost all camera and flash light, Got a brand new iPhone yesterday, set up the Face ID and it worked perfectly until today, after my shower when I put my hair in a ponytail!!! in Sept) to get the fix.

On iPads, press and hold the power button until “slide to power off” appears. When you’re ready, check out our step-by-step DFU restore guide! /thread. For those who got a replacement, did Face ID work on that? Nov 10, 2017 3:55 AM in response to sigmaman98 Looks like no one’s replied in a while. I'm having the same issue.

There could be a hardware problem with the TrueDepth Camera. First, grab a microfiber cloth and wipe off the notch at the top of your iPhone’s display. Try again.” These messages prompted users to re-add face data but the problem still persists. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. In response to sigmaman98, Yeah it's apparently a hardware issue with the TrueDepth camera. When you login first time using a Social Login button, we collect your account public profile information shared by Social Login provider, based on your privacy settings. haha. I had the same issue, and support also determined that the phone has to be replaced. Just want to ask is that true there is iPhone x without face id?

Hi l’m buying a new iPhone x and the seller is telling me that it has no face id and that is a different version. Black Friday Deals On The Latest Smartphones.

One error message says, “Can’t verify face. Sadly, the feature is not working as intended for some users. Then tap Set up Face ID to set it up again. As well as this, when attempting to delete the face unlock data in settings, the button greys out stating the message "Cannot verify face."
For the time being, Pixel 4 users whose face unlock refuses to oblige will have to use a PIN, pattern, or password to unlock their devices. It erases and reloads every line of code on your device, giving it a completely fresh start. Thanks for that info. These messages prompted users to re-add face data but the problem still persists. I’m having the same problem. In response to ailikesiliu.

All postings and use of the content on this site are subject to the. Many of them first experienced the problem after installing the December security update, although it’s not clear what causes the issue. If your iPhone’s or iPad’s TrueDepth camera is obstructed, Face ID won’t be able to recognize your face, so it won’t work. In response to Nard.Dog.

Some were even unable to delete previously stored face data from their phones.

Nov 20, 2017 8:45 PM in response to Nard.Dog Thank you for using Apple Support Communities! Wait a few moments, then press and hold the power button again to turn your iPad on again. Hardware not available and Can’t verify face. They just gave me an entirely new phone for free since you can't replace a TrurDepth camera by itself, Dec 24, 2017 4:07 AM in response to ailikesiliu

If you’re troubleshooting your iPad, check out our video on how to put iPads in DFU mode. Hardware not available.」（顔を認識できません。 ハードウェアが利用できません。

My iPad Screen Is Blurry! finally got my iphone x today after more than a month of waiting after the phone got stuck in korea for 3 days for no reason, out of the box, boom, face id is not available. Go to Settings > Face ID & Passcode and tap Reset Face ID. Portrait orientation means holding your iPhone or iPad vertically, rather than on its side.

Get help with Face ID on your iPhone X - Apple Support, This site contains user submitted content, comments and opinions and is for informational purposes only.

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