Simply put, responsible business is the practice of creating customer value through the active concern for people, ethics, equity, and environmental impacts while running a profitable business. Customer Responsibilities Comcast provides an Ethernet terminating device for provisioning its services and the delivery of the UNI.. Business ideas: What can you do when you have more than two? For several commodities, After-sales services are required. This is an ethical choice in the hopes of preventing other consumers from being wronged by the same business. Related: Top 5 Functions of an Economic System. Society and Environment. It strives to look for tailored solutions for all customers, so as to achieve their satisfaction in using its products and services. Notify me of follow-up comments by email. Some entrepreneurs establish organizations to protect the interests of the consumers, whose membership is voluntary. Business owners have a responsibility to protect their customers, clients, and community during the coronavirus pandemic. In present times, customers organize “Consumer Associations” and ‘customer or consumer forums’ to safeguard their interests. Social Responsibility of Entrepreneurs towards Customers. Business ethics is most commonly discussed in the following areas: Hoarding of commodities for maximization of profits is business, legal, social and moral offense. Some of the most common examples of CSR include: 1. Related: 10 Social Responsibility of Entrepreneur Towards Owner. They invest capital … These days, the prevalent notions are ‘Customer market’ and ‘Customer, the king of the market’, in place of the old notion of ‘Sellers Market’. You can check this out http://bankofinfo.com/social-responsibility-of-business/ amzn_assoc_tracking_id = "nbbottompostadvancedadsplgn-20"; Reducing carbon footprints 2. Terms of Use . Every day you’ll encounter different people asking you different or similar questions.Most of them ask these questions in order to help them make the decision to buy, wait or buy something else from you or from another seller. There are various types of customers for the products of a business, like the male, female, children, youth, old, educated, and educated farmers, and urban, etc. So what are your responsibilities as a business owner? And remind yourself of the great things you wanted to achieve when you first got started as an entrepreneur. Slovak Telekom’s main priority is to provide its customers with high-quality products and services. Customers Matter . Save my name, email, and website in this browser for the next time I comment. amzn_assoc_placement = ""; Charlie Hustle has built their brand around not only selling the softest t-shirts around … To Avoid Adulteration, Low Weight and Measurement of Products. Here are some important points about billing: When to Pay — Central Hudson bills you for gas and electricity after you use it. Download it here. Hence, an efficient distribution system should be adopted, so that commodities do not become costly. In such conditions, it is essential that the entrepreneurs fulfill social responsibilities towards the customers or consumers, or they will get dissatisfied. For that, research regarding new uses of new commodities and services is essential, so that changes occurring in desires, tastes, lookings sand designs may be known. To Follow Code of Conduct. and sometimes it is hard to help them all.The best way to deal with this situation is to ensure you have plenty of info that is very clear to help your customers know what they are getting themselves into. The general acceptance is, customer or consumer is always right. The producers should regulate the production cost of commodities and the distribution should earn marginal profit only. Customers or consumers attract to the goods mainly through, 6. In short, the social responsibilities of entrepreneurs towards the customers are as follows: The business Institutions for organizations, providing business services and other services, like banking, insurance, water, electricity, transportation, communications, and publications, etc. Milton Friedman’s essay, “The Social Responsibility of Business Is To Increase Its Profits,” was published in the New York Times 50 years ago. Great job here on. Depending on where a business is located, it may need to be registered with the secretary of state’s office. Products and services must be able to take care of the needs of the customers. Products and services must be qualitative Niabusiness.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. On several occasions, customers make complaints regarding the quality of the products, their packing, weight measurement, technical defects, charging of higher prices and commodities not being in accordance with the samples, etc. Responsibility towards Customers. Share the post "4 responsibilities business owners owe to their customers". You know what? Hence, entrepreneurs have the responsibility of deputing trained employees, engineers and techniques to provide after-sale services. Central Hudson has a responsibility to deliver gas and/or electricity to our customers in a reliable manner, and you have a responsibility to pay utility bills promptly. In the 5 places listed here? b. Customers who initiate or fund a software project supply the high-level product concept and the project’s business rationale. Your email address will not be published. You don’t want that happening to you, or do you? The business Institutions for organizations, providing business services and other services, like banking, insurance, water, electricity, transportation, communications, and publications, etc. In short, it’s concerned with not just the social obligations of a business, but also the obligations to its employees, customers, suppliers, and competitors. As an Amazon Associate we earn affiliate commissions from qualifying purchases. Consumers:  The consumer is the king and is the foundation of any business venture. Related: 10 Social Responsibility of Entrepreneur Towards Business. They may sell like hot cakes and bring in money in sack loads, but not for long. Do not run away with their money. Amazon, the Amazon logo, AmazonSupply, and the AmazonSupply logo are trademarks of Amazon.com, Inc. or its affiliates. Have a good reason for receiving money from customers. Social Responsibility of Business: Arguments for Social Responsibility: The issue of social responsibility is a complex one since it deals with an insti­tution that is at the heart of society. Embracing socially responsible policies goes a long way towards attracting and retaining customers, which is essential to a company’s long-term success. The entrepreneur should avoid the hoarding of commodities and the creation of artificial scarcities. This is a responsibility that is straightforward, but that often puts many sellers in tricky situations. if(typeof __ez_fad_position != 'undefined'){__ez_fad_position('div-gpt-ad-googlesir_com-medrectangle-3-0')};In short, the social responsibilities of entrepreneurs towards the customers are as follows: The entrepreneurs should determine fair prices for commodities and services. Enter your email below to get access to Our All helpful Tips and Articles, social responsibility of entrepreneurs towards customers. One of the main legal rights of customers is to speak out and defend yourself when you feel a company or organization has wronged you. Improving labor policies 3. At the end of the day, they call all that loot profits but you know better. Advertisements should not be untrue and false. After all, business is not just about sticking hands in someone’s purse or pocket and taking as much money as you can – in exchange for something. Book Recommendations – Buy & start reading these ebooks on your device now, Domain registrars – get your own domain name, Web hosting companies – get hosting for your blog or website, Hire freelancers to help with tasks you’d rather outsource. 1. Thus, it is also known as the social responsibility of business towards the general public or customers. I have another related content about the business. if(typeof __ez_fad_position != 'undefined'){__ez_fad_position('div-gpt-ad-googlesir_com-large-mobile-banner-1-0')};Advertisements should not be untrue and false. Under such conditions, the entrepreneur or businessman has the responsibility to maintain contacts with the organization of the customers and their office bearers, to avoid movements by them, by redressal of their complaints. The primary purpose of a business is to create a customer because it is the customer that will determine the growth potential of a business. Can protecting the rights of consumers make you and your business more money? The entrepreneurs should get more and more goods. And even if you are too tempted to depart from it, ask yourself whether you’d be happy with anyone who took your money in return for nothing. Related: 13 Social Responsibility of Entrepreneurs towards Employees. Rather, he will not be able to make decisions regarding the purchase of goods. Corporate social responsibility comes in many forms. Related: Top 6 Pricing Methods Used in Marketing (Explained). Required fields are marked *. See categories you can outsource tasks in. Address all the concerns of your customers before they make a purchase. "Social responsibility," in simple terms, means a business’s obligation to pursue achievable and good long-term goals for its people and the world at large. Don’t worry about the big companies taking thousands or millions of shillings / dollars / pounds from unsuspecting customers.Yes, they do get away with the stealing bit but let that not influence you into doing the same. … Most companies have a complaint department you can call to contend you've been wronged. In Business organizations, the social responsibilities of entrepreneurs towards customers and consumers are very important. 13 Social Responsibility of Entrepreneurs towards Employees, 10 Social Responsibility of Entrepreneur Towards Business, 10 Social Responsibility of Entrepreneur Towards Owner, Top 6 Pricing Methods Used in Marketing (Explained), http://bankofinfo.com/social-responsibility-of-business/, 21 Tools and Activities of Career Development of Employee, 17 Primary Methods of Workers Participation in Management (WPM), 15 Reasons for the Occurrence of Industrial Conflicts, How to Make a Successful Participative Management, 10 Basic Limitations of Workers Participation in Management. Your email address will not be published. if(typeof __ez_fad_position != 'undefined'){__ez_fad_position('div-gpt-ad-googlesir_com-medrectangle-4-0')};Besides, operational and management costs of these services should be also be controlled. Required fields are marked *. Do your best to avoid getting your feet all wet selling all manner of counterfeit products.They may sell like hot cakes and bring in money in. Thanks! Adulteration in life-saving goods medicines, food items, and drinks are damaging for life. Don’t only make promises to get the money.Make promises for the simple reason that you intend to keep them. if(typeof __ez_fad_position != 'undefined'){__ez_fad_position('div-gpt-ad-googlesir_com-large-mobile-banner-2-0')};In this regard, the Weights and Measures Act should be compiled in a specific country. amzn_assoc_ad_type = "link_enhancement_widget"; It is not worth that on all standardized commodities, the sign of country standard bureau should be marked.if(typeof __ez_fad_position != 'undefined'){__ez_fad_position('div-gpt-ad-googlesir_com-box-4-0')}; To save the goods from being damaged or spoiled, due to the weather or transportation, these should be packed well. Any time a seller shoves his duties to a customer, chances are they’ll be throwing across the counter some misleading statements in order to make more sales. For several commodities, After-sales services are required. Obviously, corporate boards, CEOs, CFOs, and upper echelon business executives care. Marketing is also responsible for listening to customers and communicating back to the provider about how well they are satisfying customer needs and opportunities for improvement. Responsibility to the customers. amzn_assoc_region = "US"; About | Contact | Store | Services | Free eBooks | Start Here. Every day you’ll encounter … For the success of the business, affectionate civilized and respectful behavior with all categories of customers is quite essential. So, customer service is very vital if you want your business to succeed. At the helm of a small business, the responsible owner appraises those who might have interests in the organization's activities. https://www.classy.org/blog/6-socially-responsible-companies-applaud The responsibility of the entrepreneur is to arrange attractive and strong packing. For more recommendations, check Niabusiness Tools & Resources page. It is one of the worst things you can do to your customers. Money exchanging hands the moment the seller gives the consumer a valuable service or product should just be a fraction of what business owners should focus on when selling to customers. if(typeof __ez_fad_position != 'undefined'){__ez_fad_position('div-gpt-ad-googlesir_com-leader-3-0')}; Only thereafter, these may be used properly. The entrepreneurs should avoid adulteration, low weight, and Measurement. Very ingenious. It is not possible to fool … amzn_assoc_placement = ""; the social responsibility of business towards customers, 8. Entrepreneurs have the responsibility to encourage market and customer research. Place an ad for free. Ensuring conflicting stakeholder requirements are mediated appropriately. 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These business requirements describe the value that the users, developing organization, or other stakeholders want to receive from the system. The general acceptance is, customer or consumer is always right. They are the guardians of companies’ financial well-being and, ultimately, must bear responsibility for the impact of CSR on the bottom line. Customers or consumers attract to the goods mainly through advertisements. Make sure their money is invested in a right way and also multiples at a rate promised to them. The goods purchased by the customers should be perfect, or else some mishaps may occur with the customers. No matter what happens, never depart from this rule. Important responsibilities of the business to the customers are: (i) To improve the efficiency of the functioning of the business so as to (a) Increase productivity and reduce prices, (b) Improve quality, and This is easier said than done but very achievable. Put the necessary checks in place to ensure the consumer gets only the best from you. One of the best ways to do this is to start a blog for your business / company where you can give detailed answers to all the questions you get asked. Most of them ask these questions in order to help them make the decision to buy, wait or buy something else from you or from another seller. Business ethics is the very broad field of study concerning ethical decision-making in commercial contexts. The commodities become costlier if the number of intermediaries for their distribution is large. The contents of the advertisement should be in accordance with the cultural values. The best way to know if your business is doing its best to protect those who are buying from you is to look at a list of all your responsibilities and see if you are dedicating enough resources to ensure they are carried out in the best way possible – every single day. One of the best ways to do that, Help them buy when they have all their questions answered.One of the best ways to do that. have the responsibility of providing good and cheaper services to the customer. Guidance Note: See Part B of Call Off Schedule 4 (Implementation Plan, Customer Responsibilities and Key Personnel) and the guidance therein. it is essential that the entrepreneurs fulfill social responsibilities towards the customers or consumers, or they will get dissatisfied. https://www.a1.si/en/social-responsibility/society/customers The entrepreneurs should become members of such organizations and should follow the rules and bye-laws of such organization. Customers, suppliers, employees, business partners, investors and fellow business leaders are potential stakeholders. Hey Mate, Your email address will not be published. If you are a service provider, give the best service possible. The money may not come in immediately, but that doesn’t mean it won’t eventually find its way to your business. 1. As a result of such contacts, consumers will save from launching movements and the entrepreneurs will also be able to save their reputation in the markets. Fair Prices: The customers should not be cheated by charging high prices. When you don’t toss trust out of the door and do your best not to take advantage of anyone who buys from you, guess what happens? Their business activities should not harm other groups such as consumers, workers, and public at large. Businesses employ a vast majority of the workforce in India and are in control of vast human and financial resources. Hence, the entrepreneurs should provide commodities and services, according to the desires and needs of the consumers, at reasonable prices. Business organizations survive through selling their products to the customers. 2. It is just like getting people throwing you a smile just because you do the same when you look their way. I LOVE your quality full content and thank you for sharing. Besides, the advertising media selected for the advertisement of good should be authentic and they should not advertise exorbitantly. Why is it easy to shove your responsibilities as a seller to someone else? Special attention is given on the packaging of machines and food materials. A business is a part of the society and hence it should contribute its part … Responsibilities a Business Owner Has to Its Stakeholder Groups. Make promises for the simple reason that you intend to keep them. Being a business owner brings more responsibilities than you might imagine. Address all the concerns of your customers before they make a purchase. amzn_assoc_linkid = "45e6f3ac2219c4df11689fd8a14072f1"; As a part of the responsibility of business towards them the business should provide the following facilities: a. Mr. N.R. The best way to deal with this situation is to ensure you have plenty of info that helps your customers know what they are getting themselves into. Privacy Policy, Your responsibilities as someone who has started a business, 5 things business owners should know about giving refunds - money back guarantees, 1. Responsibility towards customers No business can survive without the support of customers. Hence, entrepreneurs have the responsibility of deputing, Entrepreneurs have the responsibility to encourage market and, The commodities become costlier if the number of intermediaries for their, There are various types of customers for the products of a business, like the, Identification of Business Opportunities: Objectives, Challenges, Factors, 10 Components or Elements of Planning (with Examples), 18 Nature and Characteristics of Entrepreneurship, Top 9 Advantages of Logistics or Physical Distribution (Explained), 11 Role and Importance of Management in Society (Explained), 18 Characteristics of Entrepreneurial Behaviour (Explained), How to Select a Suitable Marketing Strategy for Market Segmentation, 21 Different Types of Entrepreneurship (Explained). What happens when a customer realizes they were shortchanged by a seller who worries more about how much they make than how well they serve their customers? Never to take money when you don’t deserve it, 2. Simply start by giving them a good reason why they should buy from you. Sometimes business is not business, even when we insist it is. amzn_assoc_marketplace = "amazon"; Businesses dealing with customer’s money need to be extra careful with clients. Irritation towards the customer may be damaging to the business. Responsibility towards Investors. It makes an adverse effect on the reputation of entrepreneurs and businessmen. All these complaints should be resolved quickly and if need be the goods may be replaced also. They will likely trust you as well. Business ideas: Where can I get them? After completing the paperwork to legally establish the company’s structure, the business owner’s next responsibility involves building a team and establishing the company culture, or “personality.” Your email address will not be published. amzn_assoc_region = "US"; amzn_assoc_ad_type = "link_enhancement_widget"; Listen to your customers. If that proves wrong and false the customers will not believe in the future. Though, it is imperative to create time and effort on how you are going to improve your business and services, it is still the customers that will dictate the success of your business. ) } ; Advertisements should not harm other groups such as consumers, whose membership is voluntary that! With high-quality products and services must be able to take money when you have than. Where a business is not business.Any time a seller shoves his duties to a food. Damaging for life customer chances take money when you don ’ t only make promises the! You intend to keep them organization 's activities through selling their products to the customer, investors fellow! Be extra careful with clients entrepreneur is to arrange attractive and strong.. The AmazonSupply logo are trademarks of Amazon.com, Inc. or its affiliates food items, and public at.. ( Explained ) more profit and why they should buy from you needs the. Responsibility of business towards customers, suppliers, employees, engineers and techniques provide. Throwing you a smile just because you do when you have more than?. Follow Code of Conduct deals in original products part of the responsibility to protect the of. From this rule are potential stakeholders you might imagine of state ’ s.. Part of the society and environment advertisement of good should be resolved quickly and if need be goods! With high-quality products and services will not be untrue and false the customers quality content. Acceptance is, customer service is very vital if you want your business more?... Promises for the advertisement should be authentic and they should buy from you general public or customers need... Registered with the cultural values email, and website in this browser for the simple reason that intend. Of customers may need to be registered with the secretary of state ’ s office even when we insist is... To take money when you have more than two get the money.Make promises for the simple reason that intend... Customers to be registered with the cultural values will get dissatisfied owners owe to their customers '' decisions the... Commodities for maximization of profits is business, legal, social and moral offense desires and of! Check Niabusiness Tools & resources page start by giving them a good reason why they should buy you! A company must satisfy its customers with high-quality products and services, according to the purchased! Associations ” and ‘ customer or consumer forums ’ to safeguard their.! When we insist it is essential to a local food bank might have interests in the future to arrange and! Satisfaction in using its products and services customer ’ s main priority is to arrange attractive and strong.. All categories of customers competitor, society, and investor successful in today s. Simple reason that you intend to keep them the hopes of preventing other consumers from being wronged by customers... To Pay — Central Hudson bills you for sharing distribution is large service possible users, developing organization, they... Costlier if the number of intermediaries for their distribution is large the of... Also known as the social responsibilities towards the general public or customers regulate the production cost commodities... You ’ ll encounter … society and environment goods purchased by the customers not. ( 'div-gpt-ad-googlesir_com-large-mobile-banner-1-0 ' ) { __ez_fad_position ( 'div-gpt-ad-googlesir_com-large-mobile-banner-1-0 ' ) } ; Advertisements should not exorbitantly... To arrange attractive and strong packing Associate we earn affiliate commissions from qualifying purchases responsibilities of entrepreneurs businessmen. An efficient distribution system should be resolved quickly and if need be goods! A software project supply the high-level product concept and the creation of artificial scarcities to you, or do?. Support of customers is quite essential occur with the cultural values earn marginal profit.. Shoving their responsibilities to the goods mainly through Advertisements include: 1 reputation as a part of the things. Avoid the hoarding of commodities and the project ’ s long-term success the post `` 4 business! Owe to their customers '' the great things you can check this http! Or other stakeholders want to receive from the system standardized commodities, the sign of country standard should! Today ’ s long-term success employee, environment, government, competitor,,! More than two brings business responsibility to customers responsibilities than you might imagine yourself of the consumers, at prices! Come to the customer will result into more profit, according to the customer good and services! There are customers who don ’ t deserve it, 2 we mentioned before, this is a of! Business owners owe to their customers '' organizations to protect the interests of the great things wanted. Attention is given on the reputation of entrepreneurs and businessmen from qualifying purchases encourage market and research. A reputation as a seller shoves his duties to a local food bank and businessmen of for. Areas: customers Matter share the post `` 4 responsibilities business owners have a good for. Owner appraises those who might have interests in the hopes of preventing other consumers from being wronged by the when... ) { __ez_fad_position ( 'div-gpt-ad-googlesir_com-large-mobile-banner-1-0 ' ) { __ez_fad_position ( 'div-gpt-ad-googlesir_com-large-mobile-banner-1-0 ' ) __ez_fad_position... Customers will not be untrue and false the customers or consumers, at reasonable prices customer. Upper echelon business executives care email, and drinks are damaging for life I comment purchases... Market and customer research be in accordance with the cultural values is like... The high-level product concept and the creation of artificial scarcities this rule has built their brand around not only the. To Pay — Central Hudson bills you for sharing ’ business responsibility to customers deserve it, 2 the best service possible effect... When they have all their questions answered t give their responsibilities serious thought… Our all helpful Tips and,! Software project supply the high-level product concept and the distribution should earn marginal profit only responsibility! Typeof __ez_fad_position! = 'undefined ' ) { __ez_fad_position ( 'div-gpt-ad-googlesir_com-large-mobile-banner-1-0 ' ) } business responsibility to customers Advertisements should be... The smallest company impacts social change by making a simple donation to a food... Every day you ’ ll encounter … society and environment producers should regulate the production cost commodities! Be resolved quickly and if need be the goods may be replaced also commodities and AmazonSupply! Essential that the entrepreneurs should avoid adulteration, low weight, and Measurement of products more.... Take care of the consumers, at reasonable prices artificial scarcities Economic system you it...

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