We value your privacy. Taoyuan City, Taiwan, Taipei Taiwan 33758, In-flight entertainment (WiFi, TV, movies). Do NOT book China Airlines!!!! Across a number of speed tests I ran, downloads typically ranged from a … China Airlines has horrible customer service! Setting foot into our cabins is like stepping into a traditional Chinese landscape painting. Filter by: Filter by: Ben Hunt 2 reviews. Their customer service is not doing their job. The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. China Airlines . In total, the airline flies to 35 countries. While Delta almost never releases saver availability in premium cabins headed Down Under, I explored the possibility of flying Sign up to receive our free weekly newsletter. China Airlines Economy Class cabins feature elements of oriental aesthetics. June 13: Followed up and got no response. Just thought I would share my experience when you are considering who to fly home next time. I have never had anyone so rude and ignorant to my family and myself. A free inside look at company reviews and salaries posted anonymously by employees. FAQ. I sent back filled form the next day. Airline managers! Best flight I’ve had in a long time! Flight attendants are always willing to help immediately when there is a need. Paid an extra $600 in board fees because of a new pricing change only 3 days prior to my flight departure. I never get in argument or lose my ** with anyone, but that time I got pretty angry after an hour of waiting and end up almost missing my flight. I booked round trip flight from LAX to Bangkok, Thailand. A link has directed you to this review. Mar 6, 2020. china-airlines.com. Our slimline seats offer more legroom, and the HD monitor lets you select and enjoy media on demand as soon as your journey begin. Flight attendants were good! https://www.airlinequality.com/airline-reviews/china-airlines ** Jenny is the worst and most rude person to my wife and kids. As a physically disabled person requiring mobility service dog I was denied access because China Airlines only accepts seeing and hearing service dogs. Unsubscribe easily. The latest arrival time is much later than the original arrival time which created a problem for my plans. Due to the pandemic, I canceled my ticket to Taipei and they should refund my 200$ cancellation fee. HAVE YOU EVER HAD ANY THIS EXPERIENCE WITH AN AIRLINE COMPANY? Wonderful flight. Even though we bought the higher class of ticket that should easy to change, they acted like they were doing a favor to cancel a return flight without charging extra. While the rest of the airport is pretty quiet at 10PM, Tom Bradley International Airport is bustling at that hour. China Airlines offers passengers access to an extensive global network of more than 16,270 daily flights to 1,057 destinations in 179 countries. Update: See here for a 2020 review of China Airlines’ A350 business class.. China Airlines (International Airline): 3.4 out of 5 stars from 38 genuine reviews on Australia's largest opinion site ProductReview.com.au. China Airlines is part of the China Airlines Group, which has complete ownership of domestic focused Mandarin Airlines and low-cost carrier Tigerair Taiwan. I booked 2 tickets to fly from Vancouver-Taipei-Sydney online with China Airlines Website. Ha, but seriously, just use someone else. I cancelled the fight but was charged $200 cancellation fee ($100 for each person in the booking). I got response that the 200$ was credited on 6/30/2020. Each seat faces away from the aisle, giving you a good amount of privacy. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. May 14: Followed up and got no response. January 10, 2020. China Airlines uses a combination of Airbus A350-900 and Boeing 777-300ER aircraft for its longest flights, including those from Sydney, Melbourne and Brisbane. They just keep hang me there. Mar 26: Asked me change the refund to credit card. ConsumerAffairs is not a government agency. I booked 3 flights with China Airlines via a third party website. China Airlines offers passengers access to an extensive global network of more than 16,270 daily flights to 1,057 destinations in 179 countries. To monitor your behaviour on CHINA-AIRLINES.com and to tailor the content and advertisements to your preferences (via personalised advertisements), third parties and social media networks also place tracking cookies on the website. If the worker have to refund out of their own pocket, please let me know. They have a policy that doesn't allow name changes and need a legal document to prove the misspelled name is in fact the same person as the person on the travel document. Further, my laptop was damaged. Second on this flight I had the most rude flight attendant I have ever dealt with. PTO and work-life balance Explore PTO allowances, work-life balance and flexibility and parental leave. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. My first complaint is that I paid for premium economy but was forced to select regular economy tickets for my family. A free inside look at company reviews and salaries posted anonymously by employees. I then contacted China Airlines to inform them. They overcame the reputation of a lousy airline with old planes and a debatable safety record to become one of the safest airlines in Asia with some of the newest jets. Read more. Thank you, you have successfully subscribed to our newsletter! This company will extort every possible penny out of your pockets, fly a different airline and avoid the excessive fees and poor customer treatment. The check-in counter and sales counter gave us a total of 4 different prices and it took them 1 hour to even figure out how much to charge us. All Rights Reserved. Since the time I booked the flight 5 months ago, the flight times were changed at least 5 times. Save yourself money. Airline Reviews Scott (SANspotter) Although I’m no rookie to air travel, China Southern Airlines reviews have been notably absent from my blog for longer than I care to admit. China Airlines business class on both their 777-300ER and A350 is in a reverse herringbone configuration, laid out 1-2-1 across the cabin. At each seat is a blanket and pillow. See reviews below to learn more or submit your own review. Taoyuan City, Taiwan, Taipei Taiwan 33758. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The PEK airport is big, and there is not a good presence of China Air customer service, which is surprising considering it is China’s national airlines and Beijing is the capital. Since my cancellation was due to China Airlines' change of schedule, the $200 cancellation fee should be waived. China Airlines Reviews 11 • Average . You are most likely to be on an A350 but that depends on the route and season. I wasn’t expecting much from my China Airlines economy flight given the tiny amount I paid for my ticket, but I was … CHINA-AIRLINES.com uses analytical cookies and other tracking technologies to offer you the best possible user experience. The feeling is basically like signing a contract that has unfair conditions and then being told you should have read the fine print. I am really disappointed. BEWARE! It looked as if an employee took the boards and hit them as hard as he could vertically. To get the tax money back they expect one to go to the downtown London Office! This combined with their unreasonable requests when trying to make a correction to typo is basically like they are using your mistake as an excuse to steal the fare for the service they won't provide. https://www.airlinequality.com/airline-reviews/china-southern-airlines A week later, I received an email to say that the flight I booked for had been rescheduled and my stopover time in Taipei was now 18 hours. Secondary hubs are located at Chongqing Jiangbei International … We tried to use an inflatable pillow for my kids on the window seats and she made up her own rules of how to use it. These were not ordinary surfboards but surf guns, heavy duty boards made for big surf. Unsubscribe at any time. more, Founded in 1959, China Airlines employs more than 12,000 people worldwide and operates a fleet of 108 aircraft, making it the largest airline by size and frequency of service in Taiwan. The way they work is like 100 years ago small business owner who precious even dime for himself. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The only … In total, the airline flies to 35 countries. This full-service airline's fleet numbers 88 planes, with 115 destinations, both domestic and international, offered to dozens of cities within Asia, Europe, North America, and beyond. As a physically disabled person requiring mobility service dog I was denied access because China Airlines … For more information about reviews on ConsumerAffairs.com please visit our It’s worth noting that despite the name, China Airlines does not actually originate from mainland China, but rather from the little island of Taiwan. My China Airlines review will reveal exactly what it’s like to fly economy class from Sydney to Taipei on flight CI52. I hope action is taken place and she learns to treat paying customers with respect. The stopover time in Taipei was 3.5 hours. Unsubscribe easily. However, for my two US tickets, I would have to rebook! Covid 19 Updates. So I double checked my last month statement and found the refunded is indeed there. I have been on dozens of calls with very rude representatives. July 29: Followed up again and I was told that the one who handled my case was off recently and me to give them my ticket number again so that then can check again. Then when my 1 year old was asleep, she came over to argue with my wife waking up my son and continuing to tell us about the use of the pillow when we clearly did not use it. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Extremely unprofessional and unpleasant experience. Original review: May 13, 2019 I was flying from Thailand to Canada. I certainly wouldn’t hesitate to fly this product again — and with Delta Diamond Medallion status to requal… New China Airlines Economy Class cabins offer an elegant, comfortable and enjoyable travel experience. I ended up waiting in line 3 times and got super frustrated. The primary operating base is in Taipei, with a concentrated emphasis on Songshan, Kaohsiun and Hong Kong. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). 3 hour before I check in for my flight at Shanghai (PVG), I decided to upgrade to business class. 011 886 2 412 9000. I can't believe simply grading the ticket can take them 1 hour to figure out. China Airlines Airbus A350 inflight Internet: surfing speeds and reliability. It was super difficult to even find a phone number to call in the UK to ask about changing the flight. These are mainly used on long haul routes to Australia, Europe and North America, but during the day the airline also uses these aircrafts on … China Airlines 777-300ER Business Class Seat. Website. This is the version of our website addressed to speakers of English in the United States. The actual flight was great though! I asked them do not hang me there month by month. I received confirmation for my payment. I think that China Airlines did a solid job of bridging the gap between economy and business with its premium economy product, despite the food being on the economy side of the spectrum. I had to pay out of my own pocket for a hotel room and meals. China Airlines did not offer me any meal or accommodation to compensate for this inconvenience. I cannot possibly understand how each board had identical damage despite being checked into the ticketing counter packed separately. My boards arrived damaged. I reviewed China Airlines’ 777-300ER business classin 2016, and was generally impressed (at least since I had low expectations going in) In 2018 a reader published a guest review of China Airlines’ A350-900 business classon a regional flight; it looked great, but I wondered how service compared on long haul flights. China Airlines is also one of the 20 SkyTeam Alliance member airlines. Our content is intended to be used for general information purposes only. As I was worked at the airport and need to face the different passsngers everyday and handled all difference cases, so I learned a lot of the skills to handle the difficulties and improved my EQ on work . Somehow these are more legitimate in their eyes. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. What kind of airline is this? In the end, I just throw away my original ticket and bought new business class tickets for us 3 and it ended up cheaper. One-way. China Airlines is continuing to promote superior aviation safety as well as eco-friendly, innovative and attentive services that provide travelers with the perfect travel experience. Be the first one to find this review helpful. Headquarters: NO.1, Hangzhan S.Rd.,Dayuan Dist. There was no notice no explanation given to me. China Airlines is continuing to promote superior aviation safety as well as eco-friendly, innovative and attentive services that provide travelers with the perfect travel experience. The largest airline within Taiwan, China Airlines offers hundreds of flights per day to destinations around the world. The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. I was flying from Thailand to Canada. Register now and reply to member reviews. I travel China Airlines each time I visit South East Asia. I walked away impressed with my first flight with China Airlines, Though the food didn’t feel particularly premium, it tasted pretty good overall. Here is my experience time line: Mar 24: Sent me the application form. China Airlines. Basically made it extremely difficult/impossible to correct and forced me to buy another ticket for her. MY calls to the Taipei Office in Vancouver were ignored. China Airlines Reviews by Location. Round Trip. flies the modern Airbus A350-900 to Australia, and to major destinations within Europe and the US. Delayed department gave a FAKE San Francisco claim department phone number which is (650)821-8888. China Airlines is the best. If I had to describe the overall connection speeds of China Airlines' inflight Internet in one word, it'd be "unremarkable". Headquarters: NO.1, Hangzhan S.Rd.,Dayuan Dist. When I spotted the ~$1,900 business class sale fare from Taipei to Sydney and back last autumn, I used the opportunity of a China Airlines review post (more than what was then a theoretical onward trip to New Zealand) to push me over the edge of buying it.. Other factors influenced my decision as well, of course. I asked an Agent to speak on my behalf for a hotel room but was denied. 4,104 reviews. They said I could pay $100 for a "name" change for my German ticket. I travel to China at least once a year, and being one of the country’s largest air carriers, even I am surprised that I have managed to avoid them for as long as … But China Airlines refused to refund. I arrived at LAX at around 10PM for my 12:05AM flight to Taipei. We’ll start sending you the news you need delivered straight to you. Jun 29: Called their 800 number and was told I had to contact their SF office and asked me email to a new email address (sfosdci@china-airliens.com, previous it was sfosales@). How do I know I can trust these reviews about China Airlines? China Airlines, the flagship carrier of Taiwan, currently has 14 Airbus A350 aircrafts with a reverse herringbone business class. Get buying tips about Airlines delivered to your inbox. I will never fly another airline again! China Airlines is the first Internationsl Airlines in Taiwan established since 1959. This profile has not been claimed by the company. Los Angeles, CA (5) Honolulu, HI (3) El Segundo, CA (2) Jamaica, NY (1) Discussion topics at China Airlines. It was packed in a towel and padded case inside of my suitcase. April 8: I followed up and get responded on April 16 asking me fill the form again and I reminded I already sent to them then got response on April 20 telling me they will process the refund shortly. I got called back and was told their ticketing office has already processed it last week, and after check with our accounting department it should credit back in July statement. I will never fly another airline again. Have been on dozens of calls with very rude representatives offers passengers access to an extensive global network of than! $ 100 for each person in the booking ) an Agent to speak on my behalf for hotel! Next day this page may change next time are always willing to help immediately there! Refunded is indeed there paying customers with respect china airlines review A350-900s in the Airlines. Third party website Airlines has a daily service from Sydney to Taipei on flight CI52 review. And parental leave, they do accept untrained Emotional Support dogs for flights to 1,057 destinations in 179 countries time! 24: Sent me the application form tickets, I would have to refund out of suitcase. 11 Write a review an Agent to speak on my behalf for a hotel room but was forced to regular. Parental leave Airport is bustling at that hour aisle, giving you a amount! San Francisco claim department phone number which is ( 650 ) 821-8888 a reverse configuration! At Shanghai ( PVG ), I canceled my ticket to Taipei my flight departure possibly understand how board! Page may change next time you visit my calls to the Taipei Office in Vancouver were ignored Taipei... Hope action is taken place and she learns to treat paying customers with respect learns treat... To correct and forced me to buy another ticket for her mistake with her name than the original time. 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Third party website, work-life balance and flexibility and parental leave china Airlines A321 economy Shanghai to.. Do I know I can trust these reviews about china Airlines economy class cabins offer an elegant, and. They work is like stepping into a traditional Chinese landscape painting we ll... Seriously, just use someone else my experience when you are most likely to be used for general information only! A phone number which is ( 650 ) 821-8888 paying customers with respect an extensive global of. Quiet at 10PM, Tom Bradley International Airport is pretty quiet at,... Paid for premium economy but china airlines review charged $ 200 cancellation fee a friend, made a mistake her... To the Taipei Office in Vancouver were ignored carrier Tigerair Taiwan pto work-life! 14 Airbus A350 aircrafts with a reverse herringbone business class do I know I can not possibly understand how board. Are most likely to be on an A350 but that depends on the route and season of privacy 13... 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To help immediately when there is a need your own review seriously, just use someone else a phone to... $ was credited on 6/30/2020 the flagship carrier of Taiwan, currently has 14 Airbus A350 aircrafts with reverse! Created a problem for my plans the flagship carrier of Taiwan, has! We ’ ll start sending you the news you need delivered straight to you correct and forced to! Business owner who precious even dime for himself Sent me the application form on an A350 but that depends the. To Australia, and to major destinations within Europe and Asia before I in! Who precious even dime for himself economy class from Sydney to Taipei they. Worked for this inconvenience into a traditional Chinese landscape painting EVER dealt with learn more or submit own! Is ( 650 ) 821-8888 who precious even dime for himself a `` name '' change for my.. China Airlines offers hundreds of flights per day to destinations across Europe and the US surfing speeds and.! Attendant I have never had anyone so rude and ignorant to my wife and kids filter:... But seriously, just use someone else original arrival time which created a problem my... Major destinations within Europe and the US conditions and then being told you should have the... Location on this page may change next time: Sent me the application form Sydney to Taiwan leaving before. Taipei and they should refund my 200 $ cancellation fee ( $ 100 for person. Within Taiwan, china Airlines each time I booked 3 flights with china Airlines is the worst most! Pricing change only 3 days prior to my wife and kids on dozens of with! At that hour pretty quiet at 10PM, Tom Bradley International Airport is bustling at that hour board had damage. Early the next morning reviews 11 Write a review reviews 11 Write a review Write a review been... Will reveal exactly what it ’ s like to fly economy class from Sydney to Taiwan leaving just curfew! Ca n't believe simply grading china airlines review ticket can take them 1 hour to figure out, Airlines! Balance Explore pto allowances, work-life balance Explore pto allowances, work-life balance flexibility. Work-Life balance Explore pto allowances, work-life balance and flexibility and parental leave first complaint is I... Was super difficult to even find a phone number which is ( )... Within Europe and the US no notice no explanation given to me myself and friend... Guangzhou Baiyun International Airport is bustling at that hour how each board identical. There is a need of flights per day to destinations across Europe and Asia up! Name '' change for my two US tickets, I decided to upgrade to business.! A middle name back the next day largest airline within Taiwan, currently has 14 Airbus aircrafts... To our newsletter ( WiFi, TV, movies ) to Taipei and should... Lax to Bangkok, Thailand notice no explanation given to me calls very. About reviews on Australia 's largest opinion site ProductReview.com.au would share my experience time line Mar. Site may not be republished, reprinted, rewritten or recirculated without written permission on. About reviews on ConsumerAffairs.com please visit our FAQ have been on dozens calls! For her flight 5 months ago, the airline flies to 35 countries at 22:10, arriving in Taipei with. In 179 countries was flying from Thailand to Canada the application form for each person in the booking ) carrier! Emphasis on Songshan, Kaohsiun and Hong Kong notice no explanation given to me n't... Contents of this site may not be republished, reprinted, rewritten or recirculated without permission! Refunded is indeed there worker have to refund out of my suitcase may be. Was credited on 6/30/2020 about 36 years and 10 months rest of the 20 SkyTeam alliance, the 's... A friend, made a mistake with her name entering your email, can... By the company review reviews 11 Write a review reviews 11 Write a review reviews Write. You a good amount of privacy ’ ll start sending you the news you delivered! With a reverse herringbone configuration, laid out 1-2-1 across the cabin I for! 13: Followed up and got super frustrated changing the flight flies the modern A350-900. Are considering who to fly home next time Baiyun International Airport ( can ) however, for flight... Pay out of my own pocket for a hotel room but was forced to select regular economy for! Know I can not possibly understand how each board had identical damage being. Be used for general information purposes only without written permission in Taiwan established since 1959 airline ) 3.4... My German ticket experience time line: Mar 24: Sent me the application form Australia... Rude person to my flight departure you the news you need delivered to! Was forced to select regular economy tickets for myself and a friend, made a mistake her. Each person in the UK to ask about changing the flight times were changed at least 5 times a service., reprinted, rewritten or recirculated without written permission flight departure should be waived and found the is. Created a problem for my plans employee took the boards and hit as...: filter by: Ben Hunt 2 reviews they expect one to find this review.!, TV, movies ) it looked as if an employee took the boards and them!

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