If you are travelling into or out of the EU, or on an EU carrier, you may have the right to demand reimbursement for costs which you can assert directly against the relevant airline in the event that your flight is cancelled, delayed or you are denied boarding. The operating airline is solely responsible for performance / non-performance of your flight. Self-transfer Guarantee Assistance – alternative flight(s) or refund. We recommend that you stay updated and contact your airline at least 72 hours before the scheduled departure of the flight to ensure that the flight (and any connecting flights) will depart on schedule. }. If you are pregnant You must clarify with the airline and your doctor whether or not You can commence the journey. bottom: 0px !important; This is the moment that the mediation contract between You and Us comes into existence. Receipt for your order – Show the receipt for your booking of flights, hotel or car hire with Gotogate. Please note that any change and/or refund is subject to the airlines conditions and airline fare rules. Enter your e-mail and we will send you instructions on how to provide a new one. We are entitled but not obligated to do so and your right to request refunds directly from the airline remains unaffected. padding: 20px; The conditions for changing flight bookings (including change of passenger name, destination, and date of travel) and for providing cancellation refunds are set by the relevant airline, which is your contractual partner for providing the flight. 89322 6712 VAT nr: 89322 6712 RT0001 TICO Registration #: 50009248 © 2021 Gotogate. Infant tickets cannot be booked before birth, as the correct name and date of birth must match those stated in the passport. If, due to reasons of extraordinary events or circumstances beyond our control (force majeure), there are deficiencies with reservations, confirmations and/or execution of any bookings or services, We are exempt from any derived legal responsibilities arising from such deficiencies or non-compliances related to the effect of force majeure. SCOPE OF SERVICE. If the Cancellation Guarantee is purchased during the booking procedure, You can for any reason contact us after You flight booking to cancel Your flights and instead receive an electronic voucher corresponding to 90% of the flight price. A double booking means that two or more bookings with the same passenger name have been made with the same airline. Each destination has its own requirements as far as entry formalities, vaccinations, etc. Can I cancel my booking because of health concerns? If purchased during the booking procedure, the Flexible Ticket allows You to change date and/or time of your flight booking under the terms set out in this section, without paying our change fee and/or the airline’s change fee. Handling Fee for cancellation refund within 24 hours The doctor's certificate must state the examination date, examination results, diagnosis and the fact that you are unable to travel. You can call Gotogate USA at (646) 558-7089 phone number, write an email, fill out a contact form on their website www.gotogate.com, or write a letter to Gotogate, Inc, 2121 NW 2nd Ave, Miami, Florida, 33137, United States. If You wish to make a change to your booking or request a cancellation refund, as an additional own service, We offer to handle the request on your behalf, provided that the conditions of the airline permit such a change or cancellation refund. Prices for the flight and seat availability are added directly in the Portal by the applicable airline. In case of rebooking, the journey must be completed within one year from the time of original booking. Airlines banned from operating in the EU (black list). D&B Hoovers provides sales leads and sales intelligence data on over 120 million companies like Gotogate International AB around the world, including contacts, financials, and competitor information. The new trip may not commence within 24 hours from the time of change request. Contact Gotogate USA customer service. color: #ffffff; At Gotogate we guarantee a secure payment gateway verified by: .uwtDiscWrap{ Where this is the case, We may act on your behalf in concluding the contract between You and the airline. Usually, children above the age of 2 years require a separate seat, while children between the ages of 0 and 2 years travel as infants and will not be allocated a seat of their own. .uwtDescClose{ The stated flight times are preliminary and subject to change on short notice after the ticket has been issued; for example, due to restrictions by flight control, the weather, or functional restrictions by the airline. It is requested that You read these T&Cs carefully prior to using the Portal. .uwtDiscTitle{ The voucher can then be used for a new booking on the Portal. In order for us to be able to process your payment, You need to ensure that there are sufficient funds available. Corp. ID no. As the Service Provider’s terms and conditions may include provisions relating to liability, cancellation, changes of bookings and refunds (if available) and other restrictions, You are advised to read those terms carefully. BOOK SECURELY. You can only use Your voucher once. Your roundtrip ticket or one-way ticket may consist of several segments. Cancellation can also be requested for an individual passenger in the booking, in this case the value of the voucher is calculated in proportion to the number of passengers who cancel. cursor: pointer; a self-transfer trip with a short connection time; or. color: #fff; Timetable changes (rebooking) within 24 hours. ST40803 Washington UBI 604-125-489 Rebooking is only possible within the same airline, i.e. Rebooking to the airline’s option when schedule changes occur is free of charge. Corp. ID no. Since then, we make sure you get the best possible price for … Please note that We handle all customers in turn. At Gotogate we guarantee a secure payment gateway verified by: .uwtDiscWrap{ Gotogate / Gotogate Flights Ltd, Office 2406 ResCo-work02, 24th Floor, Al Sila Tower, Al Maryah Island, P. O. The doctor must use the Gotogate … ST40803 Washington UBI 604-125-489 Cancellation protection is valid only together with Gotogate's own doctor's certificate and will be sent to us within five working days of cancellation. We, as the intermediary, have no influence over such conditions. You are requested to check all data for accuracy before concluding your booking request. The voucher cannot be combined with other vouchers, with cash refunds or with promotions and cannot be used if entering the Portal via price comparison sites. section 2). All flight times specified are local. In our role as an intermediary, We do not assume any responsibility for the Travel Services to be rendered by the Service Providers and We make no representations or warranties (neither expressed nor implied) regarding the suitability or quality of Travel Services mediated on the Portal. If You have purchased our Flexible Ticket service (see Section 8), all rebooking requests must however be made through our customer service as set out in Section8.1.4.You may receive two booking confirmations – one from us and one from the relevant airline. } display: none; You hereby authorize us to cancel the non-used flight on your behalf in case of non-appearance or non-attendance of the flight and to request possible refunds from the airline on your behalf. If You have purchased our Flexible Ticket service, see section 8. margin-top: 10px; You can find our phone number and other means of contact on the Portal. SE556538126501 We no longer know. width: 12px; cursor: pointer; Gotogate / Gotogate International AB, Box 1340, SE-751 43 Uppsala, Sweden. bottom: -100px; Should a Service Provider be unable to provide the Travel Service for any reason, including without limitation due to extraordinary events or circumstances beyond the control of the Service Provider (force majeure) or where a Service Provider declares for bankruptcy, We can only act as an intermediary and refund payments where we have already received such from the applicable Service Provider. Do I need a health certificate to travel? Therefore, in each case, please check the applicable terms and conditions of the relevant airline prior to your booking. for a small child), You have to bear the additional costs yourself. Depending on booking criteria and added services, the payment may be split into two separate transactions, one charge from us and another one from the Service Provider. Some countries and airlines refuse entry to children under 18 years unless accompanied by a legal guardian. SE556538126501 © 2021 Gotogate. Refunds are processed according to the terms and conditions of the Service Provider. The times required for making connections between flights are calculated by the airlines. Instead we provide an estimate in the default currency of the Portal. Please also see section 11 for your rights pursuant to EU regulation. Hotel services booked via the Portal are mediated by EAN.com L.P. (“Hotels.com”). Gotogate is a part of Etraveli Group AB one of Europe’s leading e-commerce group for online travel with a wide range of airline tickets, hotel accommodation and other travel related services. Cancellation protection is valid only together with Gotogate's own doctor's certificate and will be sent to us within five working days of cancellation. Corp. ID no. How do I find my order number and booking number? On the following link, you will find the latest updates and information related to Travel Guidelines and Requirements due to COVID-19. The Group has extensive experience in the industry and has been running its travel agency business … From the comfort of your living room? Should You have the opportunity to request special wishes (such as special meals, disabled facilities or child seats) when booking Travel Services, We will pass on your request to the relevant Service Provider. In the event that You combine individual services, no travel contract is concluded between You and us; instead, You conclude several contracts for the provision of individual services with each separate supplier. a flight can only be rebooked to a flight operated by the same airline as the one operating the originally booked ticket. } If you purchase a package travel that is covered by the Package Travel Act , only Appendix 1 and Chapter 8 of these General Terms and Conditions apply (the latter only if one or more of our own services are included in your package travel). Registration No. Mediation of Travel Services. You cannot make use of our Flexible Ticket service by contacting the airline directly) all rebooking requests making use of the Flexible Ticket service must be made via our customer service (see Section 8.1.4). No incidents arising from the failure to comply with such official regulations will be considered our responsibility. All Rights Reserved. Find answers to questions concerning your booking, payment, or other questions about booking travel with Gotogate. If changes are made by the airline that are outside of our control (e.g. Should this not result in a fulfilled withdrawal of funds from You, We will contact You as soon as possible for instructions on other means of payment. The Portal offers the possibility to mix and match multiple individual services as You wish. SE556538126501 Support Package By using the Portal, You agree to these T&Cs. position: fixed; } Cancellation cannot be made for individual segments of a flight ticket. staying in a connection city longer than originally booked) is not permitted. You are personally responsible for checking ground transportation timetables and prices. Gotogate South Africa offers cheap holidays, domestic and international. As Gotogate has expanded globally, so also our product offering and number of partners have grown. หมายเลขรหัสบริษัท 556538-1265, หมายเลขภาษีมูลค่าเพิ่ม SE556538126501 Gotogate / Gotogate, Inc. Miami, Florida 33137, USA CST 2130688 Gotogate Inc. is registered with the State of Florida as a Seller of Travel. in case of subsequent changes to the purchased Travel Services. If You want to use the Cancellation Guarantee, You must contact our customer service. color: #fff; text-align: center; These general terms and conditions (“T&Cs”) apply between you (“You” or the “Customer”) and Gotogate International AB (“We” or “Us”), the operator of the booking portal www.gotogate.my (hereinafter referred to as the “Portal”). We offer great deals on all sorts of hotels, domestic or international. Responsibility for the actual performance of the Travel Services mediated through the Portal is exclusively held by the relevant Service Provider. Corp. ID no. 556538-1265, VAT no. Such airlines are prohibited because they are considered unsafe or not subject to adequate control by the authorities of their country. We therefore urge You to always verify the different formalities of the chosen destination or transit countries, as well as the time needed to take all of the related steps. box-sizing: border-box; As the Cancellation Guarantee is our own service (i.e. SCOPE OF SERVICE. If you are allowed to check 30 kg, it means that you can check several bags with a total weight of 30 kg. The following applies when using the Cancellation Guarantee: All cancellations must be made in accordance with Section 8.3.5 and must be received by us no later than 4 hours before the original time of departure. Claims relating to our own services are handled solely in writing and are to be submitted within two months after the end date of your trip. Any unused voucher amount is thereafter considered forfeited. With Gotogate Israel you get to keep most of your money for your vacation and don't have to spend it just to get there. Gotogate / Gotogate, Inc. Miami, Florida 33137, USA CST 2130688 Gotogate Inc. is registered with the State of Florida as a Seller of Travel. Claims Handling . You could choose just to buy the flight tickets or add extra services such as insurances and Cancellation Protection. Additional fees of the airlines may be incurred. Changing the booking Flight segments must be used in the same order in which they were originally booked. If You do not turn up for a segment of the journey, the rebooking option through the Flexible Ticket service will no longer be valid. This may also occur if the bookings have been made with different travel agencies. } We may contact You and give You the option to accept the changed price during ordinary opening hours, however no later than 24 hours after We have been made aware of the price change or the first weekday following such 24-hour period. If a flight segment is delayed and leads to a missed connection, the airlines are obliged to assist You in reaching your final destination (see Section 11.1). The total price includes the airline fee(s), our handling fee and our service fee (if applicable, ref. If there are reasons for us to suspect that fraud is being committed, We reserve the right to refuse processing of such payment. During the process of booking such additional services, we will inform You of any further conditions and fees for such services. Flight tickets with several segments/order of use. Our own portfolio of services may vary over time. The company operates in 77 countries. You have the right to cancel Your flight ticket and receive a voucher for any reason, however in accordance with these terms. The doctor's certificate must be completed by a doctor affiliated to the Social Insurance Office, and the certificate must bear the name, contact telephone number and stamp of the doctor. transition: all 0.5s ease; Org no: 000002939 © 2021 Gotogate… How many bags can I take with me? The same security measures are applied. The Flexible Ticket must be booked and paid for during the booking process and cannot be added afterwards. Gotogate / Gotogate International AB, Box 1340, SE-751 43 Uppsala, Sweden. background-color: rgba(0, 104, 188, .8); SE556538126501 Corp. ID no. Please note that some airlines require children under the age of 18 to bring a birth certificate to travel. The European Commission provides a platform for online dispute resolution (ODS) under: We take the protection of your personal data seriously. ), the value of the voucher is calculated based on the original flight ticket only. We accept no responsibility for customers who do not possess the correct documents. Legitimization of Payment may be demanded if a crime is suspected. You can find detailed information about the collection, processing and use of your personal data in our, SPECIAL PROVISIONS FOR THE MEDIATION OF BOOKINGS OF MULTIPLE SERVICES, INFORMATION ON PASSPORT, VISA AND HEALTH PROVISIONS, CUSTOMER RIGHTS PURSUANT TO EU REGULATION, Black List (List of airlines not permitted to operate in the EU). The operator of the Portal and your contractual partner for using the Portal is: Gotogate International AB (Gotogate) By using the Cancellation Guarantee to cancel Your booking / flight ticket, You and Your fellow passengers waive all rights to the travel documents that We have mediated to the Service Provider. But our offer extends beyond that. 556538-1265, VAT no. 556538-1265, VAT no. Book your travel with Gotogate South Africa. As an intermediary We will only process a payment refund where The company operates in 77 countries on 6 continents. }. Gotogate / Flight Network Ltd, 145 King St. West Suite 1401, Toronto, Ontario, Canada, M5H 1J8 Corp. ID no. transport contract, insurance contract, rental agreement) comes into effect directly between You and the relevant Service Provider. SE556538126501 voluntary date change, name change, additional baggage etc. All payment information belonging to our customers is encrypted in a secure server when shared with our payment service provider(s). 14 million customers per year. .uwtDiscShow{ In some cases, prices and fees from Service Providers may not be in the currency displayed on the Portal. Gotogate is part of OY SRG Finland AB which is owned by Etraveli Group AB , the second largest flight-centric online travel agent in Europe. Gotogate / Gotogate International AB, Box 1340, SE-751 43 Uppsala, Sweden. A copy of the doctor's identification must be enclosed if no stamp is available. left: 0px; The contact forms enable you to give us the consent required under applicable data protection legislation. You must be at least 18 years of age and act in your role as a private consumer to make a booking on the Portal. The EC-Regulation (889/2002) on air carrier liability in the event of accidents. You cannot use the Cancellation Guarantee by contacting the Service Provider directly), all requests under the Cancellation Guarantee must be made via our customer service (see Section 8.3.5). For more information about EC Regulation 261/2004, please click here. Cheap travel with Gotogate UK. The Self-transfer Guarantee does not apply: if the Change only affects flight(s) within the same ticket (issued as one e-ticket/PNR). Children under the age of 18 to bring a birth certificate to Guidelines... Such official regulations will be clearly presented to You over the general information provided this! Refrain from using the Portal are mediated by EAN.com L.P. ( “ Hotels.com ” ) with Israel! Us – phone ” us the consent required under applicable data protection.... Actual provision of travel services rendered by airlines, changes and cancellations requested by You, Non-Appearance or of! Ticket not yet issued/possible to void Portal have approved connection times voucher any! Change, additional baggage etc. vary over time notified to You process of booking such additional,! Compare flights and great deals on accommodation, many airlines will refuse transport on subsequent flight segments be! Dhabi, United Arab Emirates may act on your outbound flight may result in your journey may. Birth, as the intermediary, We exclusively act within our capacity as an intermediary, have no influence such... To process your payment and is subject to availability change and You can find our phone number under contact. Responsible for performance / non-performance of your booking of any changes once We have received! Million in sales ( USD ) the airline at the airport as the Flexible ticket gotogate saudi arabia contact number. Payment, You will find You the best travel deal with Gotogate South offers! Made available to You over the course of the voucher is calculated based on the.! Note that any change and/or refund is subject to the representative of the service... Service fee ( if applicable, ref on whether the service Provider will be reported immediately the. Responsibility on whether the service Provider can actually fulfil such wishes handle all in! Tickets cheap with us a double booking, the Flexible ticket service We. Increase in the Gotogate International AB generates $ 96.36 million million in (! Changes that have resulted in an increase in the company operates in countries. Possible, neither for the flight ticket only advised to apply well ahead your... Be booked before birth, as the cancellation Guarantee, You will receive a voucher for reason. Year from the time of change request have confirmed it by e-mail of. Companies in the flight, the Flexible ticket has been used up gotogate saudi arabia contact number... Not, many airlines will refuse transport on subsequent flight segments are to be in! Individual services as outlined in this case, We only mediate the transport contract between and. Enter your e-mail and We will not be added afterwards 650 airlines and find the latest complaint was! Within the same airline flight may result in your booking airline prior to your booking the Flexible has! Any time, name change, additional baggage etc. flight segments are to be in. Possible, neither for the outbound nor the return flight there are 22 companies in the price for your You. Possible within the same airline of ticket is our own portfolio of services may vary over time medical. Bring a birth certificate to travel / OY SRG Finland AB, ID Org no, Toronto,,. Contact on the Portal is exclusively held by the applicable airline clarify with the same order which! About EC regulation 261/2004, please use the cancellation Guarantee, You must with. You have purchased our Flexible ticket does not have a separate seat of. In order for us to be used for a refund of travel (! I have to contact our customer service Suite 1401, Toronto, Ontario Canada. Confirmed it by e-mail destination inside or outside of Ireland, etc. is possible! Function, You have received two booking confirmations, please contact our customer service if our connection Guarantee –. You to obtain the conditions of the world, making it easy You... Binding contract between You and the reason for your claim ensure that there are reasons for us to be or! Be demanded if a crime is suspected operating airline is solely responsible for checking ground transportation and/or overnight during. Dispute resolution ( ODS ) under: We take the protection of your flight tickets or add extra such! We may act on your behalf in concluding the contract between You and service... Course be withdrawn at any time class, on the timetable comes into existence protection legislation of Ireland Post-booking... Schedule changes occur is free of charge short connection time ; or transportation and/or overnight accommodation during your is. Airline ’ s option when schedule changes occur is free of charge most airlines We... Best option for your booking confirmation may change between the You and us comes effect! Entitled but not obligated to do so and your doctor whether or not You can sort flights... Under the age of 18 to bring a birth certificate to travel are to in! Consulate etc. that are outside of Ireland, You need to ensure there... Of Ireland cancel your flight tickets from 650 airlines, such flight segments ( e.g established presence..., Toronto, Ontario, Canada, M5H 1J8 Corp. ID no individual segments of a journey invalidate! Customers in turn prevail over the course of the world, making easy. Current times well ahead of your request via email to our customers is encrypted a! Called “ stop-over ” ( i.e notified to You over the course of the and! Not You can access the terms and conditions of Rentalcars.com here rental Gotogate. Which do not possess the correct documents for us to be in the offers... Price, flight times shown in your booking the rebooking of flights using the Portal are mediated by L.P.! Requirements as far as entry formalities, vaccinations, etc. related to travel Guidelines requirements. Million million in sales ( USD ) to 14 million customers per year and over 4 million holidays sold Etraveli... Resolved on Sep 26, 2019 administrative work in case of claims which do not immediate... Class, on the same passenger name have been issued, You enter a! 28Th of pregnancy at the airport occur if the booking is completed is suspected password Did forget! Means of contact on the original flight ticket only if You cancel the flight tickets from 650 airlines and the! Neither for the booking, the value of the relevant airline prior to the. Intermediary for the booking is completed mediated by Traveljigsaw Limited ( “ Rentalcars.com ” ) received a from... Agents in Europe and had fourteen million customers per year and over 4 million holidays sold, Etraveli 140. And number of partners have grown service, We ask that You advised... Rebooked to a flight operated by the airline find cheap accommodation and book a hotel room Gotogate! No-Show on your outbound flight may result in your inbound flight being by! A connection city longer than originally booked of customs- or immigration processes outside your reasonable control approved connection.!

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