There were custom espresso drinks you could order, and the wine selection was great as well. @John Any truly skilled hospitality professional knows not to use them, as they grate with many customers. Good people in this business are people who like people and are likeable themselves. A few minutes later we pushed back, at which point the safety video was screened. When I flew WS J between YYZ and YYC it took an hour and a half to serve breakfast which was on a tray. WEstjet J is for actual Business travellers, who pay J fares with money. It varies depending on aircraft type. Of course this example on WestJet is nowhere near as bad as the appalling example given a while back, from memory on AA ex Charlotte, in which the FA invoked 9/11 in some hokey, homespun homily about how passengers up the front had saved the airline. I feel like it should be possible, but when I called they couldn’t see space, and I don’t see it online. The WestJet Business Class seat is manufactured by Rockwell Collins. Premium class is offered on all Jet aircraft. Duration: 8hr30min If someone brings a baby into Business Class (boo! So kudos for that, but work out the issues, please! The pricing was as follows: Since I had purchased a 24 hour pass on my previous flight, it was also valid on this flight. @ ptahcha — Sorry if I wasn’t clear. I also had to wait another 1 hour because they forget to put my main in the oven. Carts and Trays also help speed things up, but certainly a perception difference there. Back in the day a lot of airlines didn’t see merit to air nozzles, though this is something airlines get a lot of feedback on nowadays. I mean WS only have one lounge, the Chinook which they recently took over at YYC. You can’t get a business class seat in their new Dreamliner without paying the cash fare. Getting the timing right on when to start heating up food is hard too and seeing as Westjet is doing dine-on-demand (wow!) WestJet business class signature cocktail & popcorn. Waiting at my seat upon boarding was WestJet’s excellent bedding, which included a plush pillow and a comfortable blanket. Just as a comparison at BA on the 787-9 we have ten crew in total for the four classes – 2 in F, 4 in J, 4 in W/Y. I never fly SQ because “Singapore Girl” tells me everything I need to know about what’s on offer. No service or not much and you can enjoy the lying down and sleeping. I wish WS luck, but I won’t be patronizing them. Okay, now on to the actual flight. But for most of us I suspect air nozzles are at the bottom of the list when evaluating an airline. My one complaint about WestJet’s product is that they don’t have individual air nozzles at every seat. The two business class flight attendants came around and gave each passenger a briefing about the seat, welcomed them onboard, etc. Unfortunately I only slept for a bit over two hours, as the cabin lights were turned on 1hr45min before landing for the breakfast service. They have friendly flight attendants, excellent entertainment and Wi-Fi, exceptionally good food with dine on demand, and a very personalized service. Lanson was their champagne on offer. Aaaah lil Janet uses the choice to turn off a nozzle but Lucky cannot have the choice to turn them on because…. I happen to be passionate about good customer service because that is WHO I am… and I agree that is how I like to be treated. See more information on the 737 MAX aircraft seat maps, interior details, specifications and configuration. First I walked through the four rows of premium economy. To finish off the meal I decided to order an ice wine, simply since that’s not often something you see offered on a flight. This timeline seems just fine to me. I’ve reviewed a lot of flights in my life, though I don’t think I’ve ever felt as conflicted about a product before as this. Delta & WestJet Joint Venture Called Off: What Happened? They’ve created a gorgeous, intimate business class cabin with excellent seats, amenities, Wi-Fi, and entertainment. It was clear that the crew was proud of their product, and it showed. Tables individually laid up, espresso based drinks. Food was wonderful and served to me around 90 mins after take-off. I have occasionally used miles for business class, but I am no longer loyal to any airline. Will The US Introduce An India Travel Ban? Underneath that was a small monitor that can be used to control the seat functions. Still best airline, Qatar that is, “Similarly, no trays were used, but rather everything was placed directly on your tray.”, “For example, on my flight they had four small plates, three large planes…”. Reminder: OMAAT comments are changing soon. What you described was customer service as you would like to experience it. I ordered the British Columbia Pacific sockeye salmon mille-feuille, consisting of smoked salmon, lemon-saffron dressing, and fried capers. One other thing I didn’t like is that there weren’t individual air nozzles at seats. Earlier this year, WestJet unveiled the liveries and interiors of their new Boeing 787 Dreamliner aircraft, including a brand-new international business class and premium economy product. So while it wasn’t a problem any time I saw, in theory I could see that being quite limiting, especially prior to landing. Travelers are provided best-in-class inflight services in WestJet? That was my one criticism in my feedback to the carrier post-flight. It looked…exclusive. On the one hand, they’re proud of the airline for being a sort of ‘national champion’ and how the strong brand reflects on the country. “Same country?” I also quite like the finishes that WestJet chose for their seats, which remind me a lot of Virgin Australia’s 777 business class. I travel for pleasure only, no business. This is a warm touch and does, as you say, make air travel less “grey” and more personable. Low cost Canadian airline WestJet will launch an impressive fully flat Business Class service on its London Gatwick to Calgary route from 28th April.. As you can see from the photograph below, it looks good: It is a 1-2-1 formation. It sure seemed like there were no business travelers in the cabins. I also loved that they had a focus on Canadian dishes. Just like I’m not a fan of critics reviewing restaurants weeks after opening, I’m not a fan of people reviewing new airline products weeks after launching (in this case, days). I am with Ben on air nozzles. Being a flight attendant – and one that works for Westjet’s main competitor – it just isn’t fair to assess how long a service took a few DAYS into a delivering an entirely new product. Or perhaps they can make it work with the leisure travellers. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Amex Canada Platinum Cardmembers: a couple searches on Amex Travel Online, of Westjet Business Class YYC-LGW roundtrips in June 2019, returned a nonstop with a banner “International Airline Program – Platinum Benefit” at CAD$3,979.32. The seatbelt sign was turned off 10 minutes after takeoff, at which point the crew closed the curtains between cabins. While I wasn’t hungry at all given that I had dinner just a couple of hours prior, this was the perfect light breakfast. AF/KLM will happily compete with WestJet, they already offer much cheaper fares, all the while they use WestJet’s own domestic network for feeder traffic! How was availability? Within a couple of minutes business class was full, with all 16 seats taken. Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. Took 4 hours to just get me the first plate from GRU-DOH. Lucky, why did you say that you’ve only flown pods on one other airline before? Your email address will not be published. Shortly before our descent I visited the lavatory, which was spotless. But based on this, bagged myself a return London Toronto. Notify me of follow-up comments by email. I’m a bit surprised they serve this in plastic cups rather than in proper glassware. Pauls Trip Report had the same exact issue you did and said it took 5 hours to complete the meal service on his flight. I got the chance to fly that product last year and walked away very impressed. Incidentally, you ordered exactly what I would have ordered had I been on that flight. If you’re hot, remove a layer. It was so clear that they took a lot of pride in this product, and their enthusiasm was endearing. Then the lights were turned on 1hr45min before landing for breakfast, which means in total there were about 2.5 hours between when I finished dinner and when breakfast started. There’s some world class Canadian wine, especially coming out of BC, these days. The slow service sounds exactly like my experience with QSuites. Notify me of follow-up comments by email. It was 40 minutes after takeoff before my order was taken. First of all, I am one of many that greatly appreciates it when Ben mentions air nozzles and their presence or lack there of. You should tally up how many business products you’ve actually tried! Direct out of YYZ, WS beats the weathered and over attitude of AC. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Do you know when their party in the sky is going to be bookable? Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. It was phenomenal. Meal service waaaay to long but worth the wait by the look of it. @Janet I am with Lucky too on the air nozzles. If someone has a different experience, please let me know. There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to have you here, ie someone she doesn’t know from Adam. Well, there was one huge problem with the flight. I never normally bother with Business class as I feel like hell after a long haul regardless of cabin. Well, of course, having loaded 3 large planes inside a 787 cabin things were going to be tricky for the F/As. It is a relationship based on a complete imbalance of power (in several dimensions – so you have the power to make me put away my tv screen and sit my chair upright, or have me thrown off the plane). Update: See here for my full review of WestJet’s 787-9 business class. @Bob……”Canadians have had to put up with the garbage that Air Canada is for way too long!”……..Westjet is 22 years old…… 22 years…..what do you mean by “far too long”?…..I knew someone would harp in with that silly cliche…….. Air Canada is excellent. WestJet is one of the best business class airlines operating cheap flights to India from USA. Food service was excellent but interestingly, equally slow. (A two-hour flight west, before flying east. One Mile at a Time is owned by PointsPros, Inc. In the beginning, there were major teething problems such as extraordinarily long meal service times. I’m sure it’s a massive learning curve on FA’s who’ve probably never worked translantic business class. WestJet Business Class Feet Chubby Westjet Business Class IFE. I boarded through door two, where I was greeted by two flight attendants and pointed left into business class. In the airline industry, it was originally intended as an intermediate level of service between economy class and first class, but many airlines now offer business class as the highest level of service, having eliminated first-class seating. So where’s the ‘on demand’ in that? WestJet’s business class has the potential to be industry leading, and to be the best business class product offered by any North American airline. As a Canadian, I find Westjet’s introduction of reverse herringbones on the 787 as a major development. If cold, add one. It wasn’t until close to the descent that you went to the lavatory for the first time?? The crew on this flight was fabulously friendly. It is just an artist rendering but we finally have a first peek at how the new WestJet 787 interiors will be fitted. Departure Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. ), they kneeled down at every interaction (which seems plain unnecessary/tough on the knees, but good on them) and they were just all around lovely. Hub order is Calgary > Toronto > Vancouver. Must keep an eye out for new 787s. no one wants them and she has spoken to everyone!!! WestJet business class pre-departure drink. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Their every flight, except this new London one (only from a place called “Calgary”!) It was clear they were really proud to be working one of the first WestJet 787 flights to London, and they provided exceptionally personalized service. At 10:20AM local time the first officer announced that we’d start our descent in five minutes, and that we’d be landing around 11:05AM. For one thing, I imagine there wasn’t much space left in the aisles. Furthermore, the service couldn’t have been friendlier and more well intentioned. If I ever need to fly to Canada from Europe, they will be on my radar. Wow, nice interior! With WestJet adding 787 Dreamliners that have amazing business class cabins, to proper 2x2 premium seating on their smaller aircraft and the opening of a flagship business class lounge in Calgary, the airline is making inroads to offering everything that a full service airline needs to offer. Canadian Government Will Help Airlines, With A Catch, Gorgeous: New WestJet Elevation Lounge Calgary, Ironic: Air Canada Calls Out WestJet Over Refunds, https://onemileatatime.com/westjet-787-routes/, USA Will Introduce India Travel Ban As Of May 4, Etihad Sells 40% Air Seychelles Stake For $1, Air Serbia’s New A330 Now Flying To New York. Attendants just figuring out where to find things around the galley is sometimes nightmare... 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