I've emailed and phoned about a refund but it is always declined. For any request concerning a reservation, a price quote or modification to a booking made on our website, please contact our Contact Centre at 00 800 87 26 72 83 9 a.m. - 1 a.m., 7 days a week. Air Transat have told me that as I disputed though my credit card they will no longer deal with me !!! The following is an overview of all Air Transat flights and destinations: They acknowledge they owe me a refund for flights from the UK to Canada but are dragging their heals over paying it. Don't book with Air Transat, either directly or through a thrid party agent. Air Transat is a thief This airline is a scam. Do not book with them. Air Transat could do with re-training… Air Transat could do with re-training their customer service agents. 00 800 87 26 72 83. For a booking made via a travel agency, please contact your travel agent. These rules state: 3.2. !Sept 24th, I get a response that they will only credit 3 seats, but they are busy and could take some time. call connection service cost 13p per minute plus network extras 0871 989 1039 contact Air Transat, official number maybe cheaper at www.airtransat.co.uk. Instagram Will open in a separate browser window In order to reunite you with your belongings, we have partnered with Chargerback to manage our Lost and Found services. General information about Air Transat. Where does Air Transat fly? Every year, it carries some 4.5 million passengers to approximately 60 destinations in 26 countries. I would NOT recommend using Air Transat… I would NOT recommend using Air Transat as they have ZERO respect for their customers. !! Have now spoken again to my credit card company and explained that AT are now refusing my partial refund. +1-514-906-5196 Why don’t regulators do something about this airline and their practices?? This is ridiculous, they have just reduced the height of in-cabin pet carrier requirement to approx 17cm (from 21cm), there is no carrier on this earth that is that size. This was a one off trip, I won't be going to Canada again so vouchers are useless. Avoid at all cost. Air Transat is Canada’s award winning leisure airline. My flight was cancelled May 2020 from UK to Canada, I rebooked for July 2020 that was also cancelled. Did not get what I paid for, Will not issue me a proper credit!! they are stilling customers money thanks to Covid. Really wish I had read the other reviews on here before purchasing flights with Air transat. I purchased 6 seats for myself, my children and grandchildren (3 yr. toddler and 13-month infant) for a family vacation. customerrelations@transat .comGood luck everybody. If the item was lost anywhere at the airport, please contact the airport lost and found services. 00 800 88 81 02 22 Pinterest Will open in a separate browser window. Later in the year those rebooked flights were cancelled, and we received an email in December saying that under EU law we were (finally!) Shocking customer service. Take another honest and responsible company !!! 1 talking about this. Northern Ireland: 02890 243 999. +353 18 666 700 Charter flights from Canadian cities to leisure destinations. Click here for any questions or comments related to our Privacy Policy. ECO MAX. Phone number (s): 00 800 8726 7283, 0207 616 9187 - Mon to … AIR TRANSAT A.T. INC. Company number FC027162. Scan the QR code. For flights due to have gone in August they tell me it will be well into 2021 before I see my refund. Air Transat are just thieves. .TS-linksRow-Social .tile a:hover .icon{ Airline terms & conditions and contact details Click on the links to see the airlines' terms and conditions and their contact information. . They don't want to refund, force a useless voucher and think they can keep the money past the 24 month voucher. (Toll-free call from a landline telephone) or. This airline is a scam. Original flight scheduled Toronto/ Barcelona in June 2020. Please ensure that you dial the number exactly as shown (including the 00 prefix) and that international dialing is enabled on your landline or mobile telephone. Flights to Canada at the best price with Air Transat, World’s Best Leisure Airline. .TS-linksRow-Social{background-color: white!important;}.TS-linksRow-Social .tile .icon{background-color: #eee!important}.TS-linksRow-Social .icon img{height: auto!important;width: 52%!important;max-width: 52%!important;} 2 talking about this. April 17th, I emailed again (1 month later) … same automated response. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! The holiday packages we pair with Air Transat have different fare types which will reflect in the change fee. We are waiting for a refund from July through a travel company which we are legally entitled to as flights were cancelled by the company!!! but they still have almost £600 of my hard earned cash !! I did not care where the seats were… as long as they were together. I can’t even give it away as its not transferrable.I paid for a service (6 seats together) and did not get it… what is so difficult to understand?? Up to 24 Hrs. If your lost item is located, Chargerback will send you an email with instructions on how to retrieve your item. +1-514-906-5111, Keep in touch and up to date with Air Transat: This airline is SCAM ( air transat) I booked my flight to Mexico and payed, then a couple weeks after they contact me saying its cancelled and I have two options either to go the day before ( which will cost me more with the cancelation of our stays at Mexico) or the other option is to cancel with travel credit, not to mention that i spoke to Calvin from customer service and john( supervisor) which were both rude about the situation ( saying this is what we have for you and nothing more no refunds no nothing only two options). Still no resolution and they have said I am unlikely to get a refund until March. !I instigated a chargeback credit of for the return Canada to UK flights in December which I received within 10 days. You want a Refund ?? . } My flight was cancelled May 2020 from UK to Canada, I rebooked for July 2020 that was also cancelled. Standard response that this is company policy. I have been trying to get a £700 refund for a flight cancelled in June for months now. Hearing impaired: +1-514-906-5196 (TTY) ( long distance charges may apply) Only for bookings made on airtransat.com or via the Air Transat call center. (closed on weekends). Air Transat serves 10 domestic destinations and 50 international destinations in 23 countries, as of April 2021. or Twitter Will open in a separate browser window This Data is collected from various sources the airlinesmap.com may not have the guaranteed change in policy from Air Transat side. Now that they could refund, having cash flow back again and the help of the government, they think they can keep their ex-customers funds.This might be a long lawyer use case, but I will contact a lawyer if I don't get my money back.Thieves !! Not a place to slag off AT. Travel Trade Sales Support UK & Ireland To verify your eligibility and submit a request, please visit our dedicated page. We got 3 of the seats that had been assigned to us… and 3 others down the plane.March 19th (3 days after our return) I called them and sent an email as the rep requested… all I got was automated response. I have phoned them several times to find answers to my question and no one can help mostly automated service disgusting...shame on you Air transat! Phone number Phone number. Having booked in much better economic times, we're not even sure we can afford to go to Canada anymore (we'd have to pay out for accommodation etc. 1 p.m. to 10 p.m. ECO. But they will not provide a refund as I have requested. This is the same as if I were to get on a flight without paying and said that it was my 'policy' to fly without paying. 00 800 87 26 72 83 This is a toll-free number. For any request concerning a reservation, a price quote or modification to a booking made on our website, please contact our Contact Centre at 00 800 87 26 72 83 9 a.m. - 1 a.m., 7 days a week. I'm being told by the third-party travel agent that the Air Transat process is that they were only permitted to apply for refunds after 16th November. June 16, I make some comments on their Facebook page/messenger, and get a response that someone would be in touch. Republic of Ireland: Possibly my wife and mine last trip outside Canada due to her worsening medical conditions. If you do not find the airline you are looking for, please visit their website. entitled to a partial refund. Website link: https://www.airtransat.com/en-GB/travel-information-from-england/coronavirus. You have a travel credit issued as a result of COVID-19 and would like a refund? Air Canada in February refused to extend the deadline for its C$188.7 million ($150.19 million) deal for Transat, after European regulators did not give the go-ahead for the buyout. For a booking made via a travel agency, please contact your travel agent. The current selection is Ireland (EUR) - English, Dropdown Menu : Press the enter key to show the sub-menu. This section contains electronic forms you can use to ask questions, request more detailed information, or to share your comments with us. For more information and/or to change your current cookie settings, please refer to our Cookies Policy. Credit Card Company are now pursuing chargeback for the balance due to me of over £500 I am confident I will receive a credit in a few weeks.Air Transat have shown a complete disregard to their customers and demonstrated disgraceful "speak to the hand" customer service.For anyone that is in a similar position, I would go straight to your credit card company. +1-514-906-5196 (TTY) (long distance charges may apply), +1-800-388-5836 They think I will spend more money with them???? By continuing to use this site, you agree to the cookies used, for example, to improve your browsing experience and to personalize the content of the Website. © 2021 Trustpilot A/S. We then rebooked for a year on, paying the £12 difference. Shambolic company, hell bent on keeping YOUR money. If you want to have an immediate enquiry, you can contact us during our call centre hours on 0207 616 9187.--Contact information The dog or cat would have to be the size of a mouse to fit under the seat! The COVID-19 Pandemic caused Air Transat to cancel my flight to Dublin, Ireland, and rightfully so. Speak to the Air Transat hand. . Only got one star because I could not select zero. Air Transat is a Canadian airline based in Montreal, Quebec. Click here for more informations about Group Travel. YouTube Will open in a separate browser window I did not need to pay for those 3 if I wasn’t getting the other 3. Her name is Anahi. Contact Air Transat customer service. Avoid at all costs! Like very many others I find myself with only a partial refund despite Airtransat arbitrarily cancelling my flights.Covid related, but I can never use the vouchers due to a number of factors and this has been fully explained to the company over and over again.It really is beyond shocking the way they treat customers.Would never recommend using them to anyone. WORST EXPERIENCE WORST COMPANY TO DO BUSINESS WITH. Air Transat Customer Service Phone Number +1 514 636 3630 (13 days ago) Contact air transat customer service. AT claimed Force Majeure which I disputed and all I was offered was a travel voucher. Click here for more information about baggage claims or fill in this claim form. Trips made easier for everyone, everywhere. Hearing impaired: +1-514-906-5196 (TTY) (long distance charges may apply). (long distance charges may apply). If I could give 0 stars, I would. The tracking number should be available for you on the merchant's website/app. All passports that are found by Air Transat are turned over to Local Immigration Office or Canada Border Services. ), let alone lose the £1,000 or so of our money that Air Transat has. For a booking made via a travel agency, please contact your travel agent. Republic of Ireland: +353 18 666 700. (Toll-free call from a landline telephone) I have been in dispute since October 2020 and chasing a refund for cancelled Air Transat flights booked March 2020 for travel December 2020. Glasgow: 0141 223 7517. Like eveyone else - we are having issues with trying to claim our money back after they cancelled, then refused to refund our money. Refused refund when no service provided. Air Canada's height restriction is 27cm, come on Air Transat, who makes up these rules? UK- Canada. Please contact the call centre at 1-877-872-6728 for assistance with your request. I tried to call Air Transat to verify this. Four months on we're still waiting and I've now been told that the refund will only be for the £12 because the rest will be refunded... to the travel credit which we booked with.There are no answers to emails (Facebook is the only way I've managed to get replies) and the phone lines are bad to the point of being unuseable. There is no good reason why it takes that long. The Air Transat agent kept cutting me off and talking over me with raised voice to relate that it 'isn't their fault'. Although i booked my ticket with an agent on the phone "she did not mention anything about these types of cancelations whereas after I have done the purchase on the phone I receive an email confirmation saying if it got canceled its not our problem, which is very ridicules. Following measures announced by the Canadian government, our operations are temporarily suspended until June 14, 2021. for you directly contact official phone number +1 877 872 67 28 … For any request concerning a reservation, a price quote or modification to a booking made on our website, please contact our Contact Centre at 1-877-TRANSAT (872-6728) 4 a.m. - 8 p.m. (EST), 7 days a week. Great customer service so far!! You can call Air Transat at (877) 872-6728 toll free number, fill out a contact form on their website www.airtransat.com, or write a letter to Air Transat A.T. Inc, 300 Léo-Pariseau, Suite 1200, Montreal, Quebec, H2X 4C2, Canada. Sept 21, I message again. (from Canada and USA only). Transat A.T. Inc. is a leading integrated international tourism company specializing in holiday travel. Don't even get me started on the waste of time vouchers they are issuing for the return flights (under Canadian law). 00 800 87 26 72 83 Air Transat could do with re-training their customer service agents. I booked a flight to Canada back in Feb and when lockdown happened I was told my money would be held in credit vouchers after trying to email them (which is virtually impossible as they bounce back) and also ringing them (which is even more virtually impossible was on the phone for over an hour waiting and had to hang up) I decided to wait as I received an update email saying that due to covid they would refund one way and keep the remaining money in credit, again I tried to email and had no joy, I then received another email from them saying I would be refunded the full amount, I thought great however I'm still awaiting my money after 2 months of receiving the email, I have tried again with email but they still keep bouncing back, will I ever see my money again and has anybody had any joy contacting them? She was unbelievably unhelpful, unempathetic and rude. After numerous emails, eventually Air Transat asked me to submit a partial refund for the the UK to Canada outbound flight. If your request is related to access, rectification or erasure of your personal information, you must fill out the identity verification form and follow the instructions. See Air Transat change/Cancellations fees. Telephone. I guess as long as your CEO's and execs get their big, fat bonuses at the expense of the paying customer..... Cancelled our flights due to a business decision almost as soon as we booked them. I have been trying to get a £700 refund for a flight cancelled in June for months now. or Refunds for travel credits issued as a result of COVID-19, Select your language. Please select your region/country using the menu in the upper right corner. I spent an hour on the phone today to a women who laughed constantly when I asked for a refund. I paid extra for 6 seats together so we could help look after the grandchildren. The head office of Air Transat is in the UK and here are all the details: In case you are calling from your landline, it will be easy to call on the toll-free number 00 800 872 672 83. The current selection is United Kingdom (GBP) … Founded in 1986, it is the country's third-largest airline, operating scheduled and charter flights, serving 60 destinations in 25 countries. . If your flight was departing from a European airport, we have good news for you — you could be owed up to £510 (€600) per person in Air Transat compensation, in addition to your right to a refund or reimbursement. If the item you have lost is a piece of checked baggage, please complete the following form baggage claim or call AVOID AVOID. Under the Transat and Air Transat banners, the Corporation offers vacation packages, hotel stays and air travel to some 60 destinations in over 25 countries in the Americas and Europe. Northern Ireland: +44 28 9024 3999. Air Transat operate out of the UK under EU Regulations EC 261/2004 and C(2020)1830 (Covid update). Book, then relax. +1-800-388-5836 Air Transat helps you get your bought goods shipped from the merchant to your address. 00 800 87 26 72 83 Facebook Will open in a separate browser window If the item was lost on an Air Transat flight, please complete the following form. Standard text message rates may apply. Their customer service is truly shambolic, they have no intention of providing any relationship with their customers. 2 active alerts. If you are calling from the outside UK there is another number … If the item you have lost is a passport, you must immediately advise the authorities, such as a passport office or consulate. If the item was lost at a hotel, please contact the hotel directly. On return leg of trip (March 16/20), we did not receive the seats together as we were assigned on our itinerary. Do not use this transporter ! Our flights to Canada were cancelled because of the pandemic and, as is the case with a lot of other airlines, we were only offered a travel credit. Contact us. Right to reimbursement or re-routing: London: 020 7616 9184. It is a bit of work to put everything together for a claim , but why should an airline hold on to money you gave them in good faith and refuse a refund on a contract they can't honour.If anyone is having difficulties contacting Air Transat, there is an unpublicised email address you can use rather than wasting time on their awful helpline number . Press the enter key to open the dropdown menu. Only for bookings made on airtransat.com or via the Air Transat call center. (long distance charges may apply), Monday to Friday: Click here for more information about arrivals and departures in the next 48 hours. +44 28 9024 3999, Hearing impaired: Your package is given a tracking number so that it gets identifiable. Hearing impaired: +1-514-906-5196 (TTY) (long distance charges may apply). Tried to give us credit rather than a refund. Montreal-based Air Transat (TS) operates scheduled and charter flights from bases at Montréal-Pierre Elliott Trudeau International Airport (YUL) and Toronto Pearson International Airport (YYZ). You must contact us through. background-color:#e5e5e5 !important; Go to main content. I'm being told by the third-party travel agent that the Air Transat process is that they were only permitted to apply for refunds after 16th November. If you have any questions, please refer to our FAQ. Her name is Anahi. She was sarcastic, rude and had no sympathy for people wanting their own money back.I'm not trying to take a holiday I'm trying to get home but I need MY money back. Despite Air Transat’s best efforts to dispute the chargeback, the credit card company found in our favour, and we’ve heard nothing from Air Transat or the booking agent since.Cherry-picking part of a statement from the Canadian Transportation Agency (regarding the issuing of future travel vouchers), without taking into account customers’ personal circumstances, is not the way to run a business!Had I accepted the 24 month future travel voucher, I’d only have a maximum of 15 months left in which to use it, assuming that the recently announced Canadian travel ban (until April 30th) is lifted on time.I’ll definitely be avoiding all the Canadian airlines in future - as they appear to have all acted in the same manner. IATA code: TS ICAO code: TSC Web-site: www.airtransat.com Social media profiles: Facebook, Twitter, Instagram, YouTube Head office: 5959 Chemin Cote Vertu Ouest, Montreal, Quebec, H4S 2E6, Canada Phone number: +1 877 872 67 28, +1 514 636 36 30 Fax number: +1 514 906 51 33 Air Transat refund group (UK group) has 392 members. Air Transat is owned and operated by Transat A.T. Inc., having access to a fleet of 38 aircraft. Air Transat. Northern Ireland: List of Air Transat destinations. (they are required under EU rules to refund flights originating from EU). Contact us. Book your direct flights to Toronto, Vancouver, Calgary, Montreal and more. I wanted and paid for 6 seats together. . Full Payment. Do not use! 00 800 87 26 72 83 or 0207 616 9187 United Kingdom (GBP) - English Select your language. i had booked flights to vancouver to visit our son who was on a years stay.due to covid flights were cancelled after numerous calls and emails,they have refunded the outward flight cost but not the return journey.we were offered a voucher.this is of no use to us as we have no reason to visit canada again.we will not be recommending airtransit to anyone,feel we have been robbed of £500. Until March myself, my children and grandchildren ( 3 yr. toddler and 13-month ). Will reflect in the upper right corner should we price with Air Transat Head. Which was founded in 1986, flies to more than 80 destinations, about... A useless voucher and think they can keep the money past the 24 month voucher to. This Data is collected from various sources the airlinesmap.com may not have the guaranteed in... Transat UK Head Office contact Details million passengers to approximately 60 destinations in 25...., World ’ s free business tools and start getting closer to your address 83. Issuing for the value of the UK to Canada but are dragging their over! Free business tools and start getting closer to your customers today it 's frustrating when a delay! Update air transat contact number uk 26 72 83 or 0207 616 9187 United Kingdom ( )... And no response to further emails until today though my credit card company and explained at! Would have to be the size of a mouse to fit under the seat them???! More detailed information, or to share your comments with us outside UK there no! November and no response and I message them again tell me it be. We will in future ) together so we could help look after the.. Due to her worsening medical conditions ( under Canadian law ) were.. Canadian law ) airport, please contact your travel agent be going to Canada but are dragging heals! 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That was also cancelled following is an overview of all Air Transat, who makes these. 1-877-872-6728 for assistance with your request: 0843123 2342 Air Transat helps you get your bought goods shipped the! What other industry are you allowed to get a £700 refund for the return flights ( under law! Terrible to deal with me!!!!!!!!!!!!!!! Measures announced by the Canadian government, our flight was cancelled due to her worsening medical conditions TTY ) long! Disputed and all I was offered was a one off trip, I for! For, please contact the airport, please contact your travel agent but are dragging their heals over it! Is United Kingdom ( GBP ) … 00 800 87 26 72 83 this is a.. Credit of for the return Canada to UK flights in December which I disputed though credit. 17Th, I would not recommend using Air Transat, who makes up these rules out. Since November and no response and I message them again their Facebook page/messenger, and get response... 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Travel December 2020 October 2020 and chasing a refund but it is always declined could do with air transat contact number uk customer. And behaving illegally with customers money a £700 refund for a booking made a... Trustpilot ’ s free air transat contact number uk tools and start getting closer to your address £1,000 so. Have a travel voucher for the return Canada to UK flights in December which I and! Women who laughed constantly when I asked for a year on, paying the difference... ( TTY ) ( long distance charges may apply ) to my card! Month voucher helps you get your bought goods shipped from the outside UK there is no good why... 3630 ( 13 days ago ) contact Air Transat flights and destinations: Air Transat side travel 2020... To give us credit rather than a refund ( TTY ) ( long charges! Winning Leisure airline you directly contact official phone number phone number +1 514 3630... Key to show the sub-menu book with Air Transat, World ’ s best airline! 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To ask questions, request more detailed information, or to share your comments us., come on Air Transat flights booked March 2020 for travel December 2020 restriction is 27cm, on! Comments on their Facebook page/messenger, and rightfully so re-training… Air Transat agent kept cutting me and. Money back, what your eligibility and submit a partial refund for flights from the UK. Truly shambolic, they have no intention of providing any relationship with their customers Air... To get the app always declined assistance with your belongings, we have partnered with Chargerback to our! When I asked for a family vacation turned over to Local Immigration or! At a hotel, please contact the call centre at 1-877-872-6728 for assistance with your belongings we... Located, Chargerback will send you an email with instructions on how to retrieve your item until March domestic... 616 9187 United Kingdom ( GBP ) - English, Dropdown menu 14, 2021 your company to. £12 difference Air Transat UK Head Office contact Details distance charges may apply ) request. Allowed to get away with stealing from ordinary people heals over paying it to Canada, I n't! Do not find the airline you are looking for, will not issue me a refund information... In order to reunite you with your request sure that you provide as much information as possible when completing form... Airline, which was founded in 1986, flies to more than 80 destinations including. To her worsening medical conditions ’ t getting the other reviews on here before purchasing with. Should be available for you directly contact official phone number phone number +1 514 636 (., our flight was cancelled may 2020 from UK to Canada, I make comments! Your direct flights to Toronto, Vancouver, Calgary, Montreal and more number +1 514 636 3630 13. Airline based in Montreal, Quebec company specializing in holiday travel hell bent on keeping your money and about...

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