A management tool for organizing information (usually gathered during a brainstorming activity). Was an independent organization until 2004, when it became an affiliate organization of ASQ. The box contains the data between the 25th and 75th percentiles. ANSI/ASQ Z1.9-2003 (R2013): Sampling Procedures and Tables for Inspection by Variables for Percent Nonconforming is an acceptance sampling system to be used on a continuing stream of lots for the AQL specified. A broad statement describing a desired future condition or achievement without being specific about how much and when. Poka-yoke: Balanced plant: Causes of variation that are inherent in a process over time. The costs associated with providing poor quality products or services. Load-load: A series of techniques pioneered by Shigeo Shingo for changeovers of production machinery in less than 10 minutes. A partnership of telecommunications suppliers and service providers. New! A quality is a characteristic, innate or acquired, that, in some particular, determines the nature and behavior of a person or thing: naturalness as a quality; the quality of meat. This same practice is usually followed for the first sample in double or multiple sampling. International Aerospace Quality Group (IAQG): Discovered after a product or service has been passed downstream, for example, to users or customers. A full-time team leader responsible for implementing process improvement projects—define, measure, analyze, improve and control (DMAIC) or define, measure, analyze, design and verify (DMADV)—within a business to drive up customer satisfaction and productivity levels. The ongoing improvement of products, services or processes through incremental and breakthrough improvements. "Quality refers to the amount of the unpriced attributes contained in each unit of … Definition of Quality 2. When people modify their behavior in response to their awareness of being observed. A guideline for the auditing of management system standards developed by the International Organization for Standardization (ISO). Quick changeover: New! Finally, the ratings of all the criteria for each possible solution are added to determine its total score. A method to assess whether the means of two groups are statistically different from each other. Customer requirements that are critical for the organization’s success. A term used to contrast two types of quality activities. The recipient (person or department) within an organization of another person’s or department’s output (product, service or information). Are We Entering 'Uncharted' or 'Unchartered' Waters. The practice of applying a code of conduct based on moral principles to day-to-day actions to balance what is fair to individuals or organizations with what is right for society. The act of officially summoning someone or something back to its place of origin. Any design, scheduling or production technology with scale requirements that call for designs, orders and products to be brought to the machine to wait in line for processing. That makes it an effective practice for project and build-to-order manufacturing. ISO 14001: DMAIC: Autonomation: Robustness: Indicators: First time quality (FTQ): Mutual recognition agreement (MRA): Feeder lines: n: Not-for-profit organization that provides a forum for the development and publication of voluntary consensus standards for materials, products, systems and services. See “natural team.”. Kaizen: Each member is asked to share one idea per round, which is recorded. A systematic method for waste elimination or minimization (muda) within a manufacturing system without sacrificing productivity. Control limit for points below the central line in a control chart.

expressive of or characterized by sorrow. Error detection: It involves using cardboard, wood and plastic foam to create full-sized equipment mock-ups that can be easily moved to obtain an optimum layout. A term used to describe a process or an activity that crosses the boundary between functions. If you have ever orienteered with a compass in the woods, sailed a boat or flown an aircraft you already know that every move planned and made is based upon magnetic North. There are two types of block diagrams: a functional block diagram, which shows a system’s subsystems and lower level products and their interrelationships and which interfaces with other systems; and a reliability block diagram, which is similar to the functional block diagram but is modified to emphasize those aspects influencing reliability. Sustain: The several types of process capability indexes include the widely used Cpk and Cp. Transaction standards for electronic communication and shipping notification. Using this method avoids excessive batching of different types of product and volume fluctuations in the same product. The success and effects diagram is a hybrid of the fishbone diagram that uses 'five whats' instead of 'five whys' as the analysis tool to help uncover the root success of a process, rather than the root cause. Eight wastes:

An organization that uses product components from one or more other organizations to build a product that it sells under its own organization name and brand. Process performance management (PPM): A definite quantity of some product manufactured under conditions of production that are considered uniform.

ISO 14000: Quality is the gravity of the business universe. First, my favorite definition. Seiri means to separate needed tools, parts and instructions from unneeded materials and to remove the unneeded ones. Also called an “exciter.”. Analysis of variance (ANOVA):

SQA includes ensuring standards and procedures are established and followed throughout the software acquisition life cycle. Coordinate measuring machine (CMM): Toyota production system (TPS): ', "Even those quality definitions which are not expressly relational have an implicit relational character. To optimize business performance, top management must define and create the necessary culture.

English translation of Japanese seiri, one of the five S’s used for workplace organization. In the second phase, the remedial journey, the team journeys from the cause to its remedy. Continuous improvement (CI): The Most Epic Words You’re Probably Neglecting. Common causes: Also see “andon board,” “kanban,” “production board,” “painted floor” and “shadow board.”, Vital few, useful many:

These costs can be categorized as internal or external.

A long-term relationship between a buyer and supplier characterized by teamwork and mutual confidence. A separate acceptance sampling plan is generally applied to each class of defects. Correlation (statistical): Quality: The five phases are: 1) stability (provides an environment with controlled process variables, decreased waste and increased business impact); 2) continuous flow (characterized by reduced work in process inventory, time loss and defects, and increased process flexibility and repeatable processes between workstations); 3) synchronous production (characterized by disciplined process repeatability and synchronization between operations and customer requirements); 4) pull system (creates an environment in which material replenishment links operations with customer demand); and 5) level production (reduces response time or changes in demand and upstream schedule variability). A matrix teams use to evaluate problems or possible solutions. The cost of ensuring an organization is continually striving to conform to customers’ quality requirements. State of a unit or product. Range chart (R chart): Your business is connected to ecological and social systems. Part one became ISO/IEC 17799, Information technology—Code of practice for information security management. The time required to complete one cycle of an operation. A parabolic approximation of the quality loss that occurs when a quality characteristic deviates from its target value. Quality function deployment (QFD): Type II error: Each person on the team is asked to think creatively and write down as many ideas as possible.

In variables sampling, there are single, double and sequential sampling plans. Note: Equal probabilities are not necessary for random sampling; what is necessary is that the probability of selection be ascertainable. Taguchi Methods: Documented information that provides the activities or methods to be taken to achieve objectives and meet specified requirements.

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