SALEM, Ore. – The Oregon Public Utility Commission (PUC) has conducted an investigation and approved a framework designed to protect residential and small commercial utility customers by ensuring continued access to essential services during COVID-19 and in the aftermath of the pandemic. “During the pandemic, Oregonians have found themselves more reliant on their utility services as they now stay at home to combat the pandemic, stay home to work where possible, and even educate their children at home,” said Mark Thompson, PUC Commissioner. local, state, and federal law enforcement agencies. The third party must sign a confidentiality agreement with the REP to ensure the protection of your information. In June 2020, the PUC held a public meeting to hear from the regulated investor-owned utilities, as well as customer groups and interested stakeholders on the impacts of COVID-19 and actions taken by utilities to protect customers. The PUC’s mission is to ensure Oregon utility customers have access to safe, reliable, and high quality utility services at just and reasonable rates, which is accomplished through thorough analysis and independent decision-making conducted in an open and fair process. Emergency Messages as of 8:57 pm, Wed. Sep. 30. Not already be enrolled in a payment arrangement or other special terms related to the COVID-19 crisis. It is the Commission's policy that during the winter months, when severe weather conditions can pose a threat to health and safety, residential customers of electric and gas utilities should not be disconnected because of their inability to pay the … If you are a small business customer and would like to enroll in a payment arrangement, please call 1-800-494-4000. The results of these discussions were separate agreements, which had broad support from the participants in the investigation, for energy, telecommunications, and water utilities that would benefit utility customers through a variety of measures. ... Those are the individuals responsible for making decisions about payment arrangements, late fees, and disconnection procedures for these entities. Oregon PUC Approves Framework to Protect Utility Customers Impacted by COVID-19. The results of these discussions were separate agreements, which had broad support from the participants in the investigation, for energy, telecommunications, and water utilities that would benefit utility customers through a variety of measures. The agreement for energy utilities also includes a condition concerning arrearage management plans to assist residential customers with outstanding balances. 2020

“This increased reliance on utility services also comes at a time where many customers’ ability to pay for these services has diminished due to the economic impacts COVID-19 has had on so many in our communities.”. Subscribe to receive FlashAlert messages from Oregon Public Utility Commission. List of Utilities.

Officials confirm 3 new sightings of Asian giant hornets, Federal agencies decide the Columbia River System Operations environmental impact statement balances system purposes, Weather service forecasts smoky skies in Washington state. Public Utility Commission of Texas. SALEM, Ore. – The Oregon Public Utility Commission (PUC) has conducted an investigation and approved a framework designed to protect residential and small commercial utility customers by ensuring continued access to essential services during COVID-19 and in the aftermath of the pandemic. A My Account is needed to enroll in a payment arrangement online.

View more news releases from Oregon Public Utility Commission. In June 2020, the PUC held a public meeting to hear from the regulated investor-owned utilities, as well as customer groups and interested stakeholders on the impacts of COVID-19 and actions taken by utilities to protect customers. It is important to keep up with the terms of the payment plan, or you could be disconnected.

Oregon PUC Approves Framework to Protect Utility Customers Impacted by COVID-19 - 09/24/20. Get Started These included establishing terms on service disconnections, reconnections, time payment arrangements, waiver of fees related to late payments, provisions to protect customers’ credit, self-certification of medical certificates, and work on programs that can assist people in donating funds to help neighbors unable to pay their bills, among others. The terms of the agreements are being finalized by PUC Staff and regulated energy, water, and telecommunications service providers, including: Portland General Electric, NW Natural Gas, Pacific Power, Avista, Idaho Power, Cascade Natural Gas, Avion Water, Oregon Water Utilities, NW Natural Water, Oregon Telecommunications Association, Lumen (formerly CenturyLink), and Ziply Fiber (formerly Frontier); as well as numerous stakeholders including Citizens’ Utility Board, Community Action Partners of Oregon, Verde, Northwest Energy Coalition, and Multnomah County Office of Sustainability, among others.

The Oregon Public Utility Commission (PUC) regulates customer rates and services of the state’s investor-owned electric, natural gas and telephone utilities, as well as select water companies.

Charges filed following September 23 riot in downtown Portland, Black man sues Wells Fargo, says he was denied service, Fourth, Fifth & Sixth COVID-19 fatalities in Wasco County, Illegal Marijuana Growing Operations in Klickitat County, Oregon Woman Accused Of Interfering With Police Making Arrests During Civil Disorder In Portland, Hiker found dead in North Cascades identified. FlashAlert utilizes the free service Twitter to distribute emergency text messages. If you are unaware of whom your lender is, you can call the California Student Aid Commission at 1-800-298-9490. Austin, TX 78711-3326 “We value stakeholders’ active participation in this process and willingness to compromise and work together to develop agreements that benefit utility customers, especially as Oregonians are still dealing with the effects of the pandemic and now the wildfires that have impacted so many in our state,” added Commissioner Thompson. Even prior to this time, investor-owned utilities proactively suspended disconnections of residential and non-residential accounts, stopped issuing late and final notices, suspended assessing late fees, and offered more flexible payment options for their customers in recognition of the hardships caused by the pandemic, and the importance of utility services. We also recognize the need to further examine systemic problems that low-income and vulnerable populations face with high energy burden on an ongoing basis, which were explored in our investigation. The Idaho Public Utilities Commission regulates investor-owned utilities operating within the state.

The REP may also share your information with: PO Box 13326

The moratorium on disconnections was implemented in March at the onset of the coronavirus pandemic in the state. For additional information, view the PUC’s COVID-19 Aftermath Report with details on the agreements for energy, telecommunications and water utilities.   Contact Web Support, Copyright © Ready to enroll?

SALEM, Ore. – The Oregon Public Utility Commission (PUC) has conducted an investigation and approved a framework designed to protect residential and small commercial utility customers by ensuring continued access to essential services during COVID-19 and in the aftermath of the pandemic.

Click here to add Oregon Public Utility Commission to your Twitter account or create one. You are eligible for a deferred payment plan if you have not received more than two termination notices in the past year.

Customers that have medical conditions and are at risk of being disconnected may request a deferred payment plan for the balance due.

These stipulations will be brought back to the Commission for final approval at a later date. In June 2020, the PUC held a public meeting to hear from the regulated investor-owned utilities, as well as customer groups and interested stakeholders on the impacts of COVID-19 and actions taken by utilities to protect customers. @PUCOregon. It will only take a few minutes. As part of the investigation, the PUC engaged participants in a dynamic and inclusive public process, which provided invaluable feedback, collaboration, and compromise from stakeholders representing utility and customer interests across Oregon. While you are welcome to register your cell phone text message address directly into the FlashAlert system, we recommend that you simply "follow" the FlashAlert account for Oregon Public Utility Commission by clicking on the link below and logging in to (or creating) your free Twitter account.

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